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IBM and AWS forge global alliance, streamlining access to AI and hybrid cloud solutions

CIO Business Intelligence

IBM has announced the expansion of its software portfolio to 92 countries in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors (ISVs). Industry analysts view this collaboration as a significant development in the cloud software industry.

Software 128
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DIY cloud cost management: The strategic case for building your own tools

CIO Business Intelligence

Cloud cost management remains a critical CIO priority. With questions around ROI, increasing outlay, and corporate scrutiny on IT cost savings on the rise, CIOs must know not only what contributes to their organization’s overall cloud spend but also how to optimize it.

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Salesforce adds Contact Center updates to Service Cloud

CIO Business Intelligence

Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The generative AI-driven Survey Summarization feature, on the other hand, uses the Data Cloud and Einstein to identify trends. Salesforce.com

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Rocket Mortgage lays foundation for generative AI success

CIO Business Intelligence

We have multiple generative AI cases in production today and have for about one year,” says Woodring, noting that the company has one genAI chatbot under development, for example, designed to listen and comprehend as well as it speaks. Today, 60% to 70% of Rocket’s workloads run on the cloud, with more than 95% of those workloads in AWS.

Data Lake 134
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GenAI demand helps AWS accelerate revenue growth

CIO Business Intelligence

Amazon Web Services (AWS), the cloud computing arm of Amazon, posted a 13% growth in revenue in the fourth quarter of 2023 buoyed by demand for generative AI -related services, despite continued cost optimization activity by enterprises. “Similar to what we shared last quarter, we continue to see the diminishing impact of cost optimizations.

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Microsoft can’t keep up with demand for AI in the cloud — for now

CIO Business Intelligence

When Microsoft posted its quarterly earnings last week, its CFO Amy Hood said that customers wanted more cloud compute for their AI workloads than the company could supply. billion (up 21%) came from its Intelligent Cloud segment, consisting of Azure and other public, private, and hybrid server products and cloud services.

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SAP user group: S/4HANA usage is growing, but still in the minority

CIO Business Intelligence

The German-speaking user group for enterprise software giant SAP says that customers’ willingness to invest in the company’s S/4HANA cloud product is rising, but still lags behind flagship ERP products like ECC 6, and some customers see the need for more discussion on SAP’s prolonged move to the cloud.

Strategy 124