article thumbnail

NHL turns to venue metrics data to drive sustainability

CIO Business Intelligence

In October, the league, with partner SAP, launched NHL Venue Metrics, a sustainability platform that teams and their venue partners can use for data collection, validation, and reporting and insights. Mitchell says the league is thinking of NHL Venue Metrics in the same way. “We We need fresh water; we need cold weather.

Metrics 138
article thumbnail

Customer science: A new CIO imperative

CIO Business Intelligence

Customer satisfaction levels have flatlined since 2010. Should reducing or eliminating customer rage become an IT metric? Glenn Laverty, now retired and former president and CEO at Ricoh Canada, finessed this responsibility/authority paradox tying every employees’ compensation to customer experience/satisfaction metrics.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The HP-Autonomy lawsuit: Timeline of an M&A disaster

CIO Business Intelligence

June 2010: Autonomy acquires CA Technologies’ information governance business. June 2010: Autonomy acquires CA Technologies’ information governance business. The 2010s: Autonomy’s unravelling September 2010: Ex-SAP CEO Léo Apotheker is named CEO of HP. But this rags-to-riches tale doesn’t have a happy ending.

article thumbnail

Rising Tide Rents and Robber Baron Rents

O'Reilly on Data

Why is it that Google, a company once known for its distinctive “Do no evil” guideline, is now facing the same charges of “surveillance capitalism” as Facebook, a company that never made such claims? Why is it now subject to the same kind of antitrust complaints faced by Microsoft, once the “evil empire” of the previous generation of computing?

article thumbnail

Magnificent Mobile Website And App Analytics: Reports, Metrics, How-to!

Occam's Razor

In blue is how much time we spent in 2010 and in blue the time spent in 2014. was the dramatic shift between 2010 to 2014 to mobile content consumption. They will need two different implementations, it is quite likely that you will end up with two sets of metrics (more people focused for mobile apps, more visit focused for sites).

Metrics 141
article thumbnail

Web Analytics 101: Definitions: Goals, Metrics, KPIs, Dimensions, Targets

Occam's Razor

"What is the difference between a metric and a key performance indicator (KPI)?" " "Are goals metrics?" There seems to be genuine confusion about the simplest, most foundational, parts of web metrics / analytics. Metric: A metric is a number. " "What is a dimension in analytics?"

Metrics 138
article thumbnail

An Overview of Sales Analytics in Event Industry

BizAcuity

Sales Analytics began to emerge as the scientific approach to selling in 2010 with sales becoming less about certain methodology or personality and more of a number game. Sales analytics enables the event management team in visualizing their target list and then segmenting it by industry, size and other data metrics.

Sales 67