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Customer service, especially field service, helps companies outperform competitors and drive growth

CIO Business Intelligence

In economic uncertainty, it’s natural for executives to explore where to reduce spending, trim the fat , so to speak, and cut enterprising investments as a matter of caution. But this thinking is also counter-productive for all the reasons that make uncertainty so predictable.

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This is the easiest AI strategy decision you’ll ever make

CIO Business Intelligence

By the time they wrote this (2020), the theoretical economics of AI at scale had found a happy match with best-of-breed data technologies advanced enough to deliver massive, smart, distributed real-time digital systems that would have been pipe dreams not long ago. Generative AI seals the deal. Artificial Intelligence, Machine Learning

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Covid Data: An anomalous blip, or the new normal?

Cloudera

A recent McKinsey survey, cited in CRN , shows that worldwide, 58 percent of customer interactions were digital as of July 2020. That compares to only 36 percent of customer interactions as of December 2019, which was before the pandemic impacted business, and only 20 percent in May 2018. What if 2020 is an anomaly?

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insightsoftware Acquires Event 1 Software

Jet Global

July 16, 2020 – insightsoftware , a global provider of enterprise software solutions for the Office of the CFO, today announced it has acquired Event 1 Software , a provider of intelligent, Excel-based reporting solutions. RALEIGH, N.C. Based in Vancouver, Wash., About insightsoftware.

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Connect the Data Lifecycle: The power of data

Cloudera

There’s no doubt that cloud has become ubiquitous, and thank goodness for that in 2020. This means that all the customer interaction data is ingested in one place and updated daily from where it is, then accessed by Manulife customer service teams in its world-class Customer Contacts Insights Center (CCIC).

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Top Three Items for Your 2021 To-Do List

Decision Management Solutions

With the pandemic still in full play and economic uncertainty across nearly every aspect of the business landscape, it’s important to align your priorities for the coming year so that you don’t just survive but thrive. Find ways to connect and interact with your customers in a more human way in this “remote everything” world.

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Crisis Planning for the Short and Long Term: Advice from Leading CFOs

Jet Global

However, even amid all the uncertainty of the pandemic, change is not a novel concept for successful businesses. Industry-leading CFOs shared their ideas on April 16, 2020, during insightsoftware’s webinar, How to Navigate Your Business Through This Uncertainty. Throughout history, companies have had to transform to thrive.