UPS delivers customer wins with generative AI
CIO Business Intelligence
MAY 3, 2024
United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says.
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