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Transforming IT for digital success

CIO Business Intelligence

Laggards must follow the pace of leaders with defined roles and responsibilities that align with business needs and transformation goals,” says Ram Palaniappan, chief technology officer at IT services company TEKsystems. Yet many IT departments are struggling to reshape themselves to better meet the mandates of today.

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9 tips for achieving IT service delivery excellence

CIO Business Intelligence

That’s unfortunate given how much of smooth business operations depends on the efficient delivery of IT services today. Provide an IT service that focuses on user experience,” advises Edgar Padua, business value architect at digital workplace provider Nexthink. The following nine tips will help get your there.

IT 139
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Simplifying IT strategy: How to avoid the annual planning panic

CIO Business Intelligence

Clarify how they will obstruct your achieving the IT vision and any overarching business objectives. What IT strategic objectives will move us toward the vision? Think of strategic objectives as buckets of related projects that, collectively, will build new capabilities or alleviate problem areas. What’s your goal?

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Pitching a DataOps Project That Matters

DataKitchen

These benefits are hugely important for data professionals, but if you made a pitch like this to a typical executive, you probably wouldn’t generate much enthusiasm. Your data consumers are focused on business objectives. They need to grow sales, pursue new business opportunities, or reduce costs.

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Take Complete Charge Of Customer Satisfaction Metrics – Customer Effort Score, NPS & Customer Satisfaction Score

datapine

Indeed, perception and interaction are the two most pivotal pillars of any customer experience – and exceptional customer experience often leads to improved customer satisfaction, a true catalyst for success in the digital age of business. Read here how these metrics can drive your customers’ satisfaction up!

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How to build a successful procurement strategy

IBM Big Data Hub

A procurement strategy allows an organization to navigate an increasingly complex global supply chain, adapt swiftly to market fluctuations, and achieve cost optimization, operational efficiency and growth. When implemented with clear objectives, the procurement strategy will provide a roadmap for procurement managers to follow.

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5 signs your agile practices will lead to digital disaster

CIO Business Intelligence

Business leaders expect IT to develop new products, improve customer experiences, automate workflows, and deliver new artificial intelligence capabilities. But speaking to many IT leaders, there are often gaps between how IT runs Scrum, Kanban, or other agile practices and what CIOs need in order to achieve digital transformation objectives.