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Misled by metrics: 7 KPI mistakes IT leaders make

CIO Business Intelligence

Today, many CIOs feel the same way about metrics. Metrics are only as good as their source. Too often, technology companies pay consulting or analyst firms to create metrics based on the best characteristics of their offerings,” says Judith Hurwitz, CEO of Hurwitz Strategies, an emerging technology consulting firm.

Metrics 133
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How To Improve Your Facility Management With Healthcare Reports

datapine

Rapid technological evolution means it’s now possible to use accessible and intuitive data-driven tools to our advantage. We’ve delved into the impact of big data in healthcare. Without healthcare data reporting, it’s unlikely healthcare institutions will ever reduce these figures to an acceptable level on a sustainable basis.

Reporting 198
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What Is An Operational Report? A Complete Guide

FineReport

Operational reports have the potential to greatly enhance business performance through the utilization of data-driven insights. These reports offer a structured and comprehensible representation of data, enabling a clearer understanding of complex issues that might otherwise remain elusive.

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What is Integrated Business Planning (IBP)?

IBM Big Data Hub

By having real-time data at their fingertips, decision-makers can adjust their strategies, allocate resources accordingly, and capitalize on the unexpected spike in demand, ensuring customer satisfaction while maximizing revenue. Making up the IBP framework are six key pillars: 1.

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Transforming IT for digital success

CIO Business Intelligence

Many aspire to do better, though, with 43% of the transformers seeking to improve their performance. One way they’re doing that is by reimagining the IT function, say management consultants, executive advisors, and CIOs themselves. Become truly customer-centric Attention to customers pays off.

IT 137
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How to create a robust digital transformation strategy

IBM Big Data Hub

Secure executive-level buy-in Digital transformation projects are unlikely to succeed if they are not endorsed and driven by executive leadership. There is a reason why digital transformation is often a key component of change management: it completely alters how a business operates.

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Create a lasting customer retention strategy

IBM Big Data Hub

Collect customer feedback Collect, analyze and distribute customer data through reviews and surveys. For CRMs, they can use AI and machine learning to automate the retrieval and analysis of customer data they’ve collected. Doing so can produce important metrics like customer retention rate (CRR) and customer churn rate (CCR).