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How HR&A uses Amazon Redshift spatial analytics on Amazon Redshift Serverless to measure digital equity in states across the US

AWS Big Data

HR&A Advisors —a multi-disciplinary consultancy with extensive work in the broadband and digital equity space is helping its state, county, and municipal clients deliver affordable internet access by analyzing locally specific digital inclusion needs and building tailored digital equity plans.

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How IBM helps clients accelerate app modernization and control costs

IBM Big Data Hub

How IBM helped improve the app modernization strategy IBM Consulting® worked with the client’s cloud team and technical experts to deploy IBM Consulting Cloud Accelerator , which helped them understand the business logic surrounding their many applications. It is our honor and privilege to provide value to our clients.

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Customer service vs customer experience: Key differentiators

IBM Big Data Hub

Customer experience , or CX, is a holistic accounting of customers’ perceptions resulting from all their interactions with a business or brand, whether online or in-store. Customer relationship management (CRM) tools enable organizations to collect, track, and analyze data resulting from customer interactions across channels.

Metrics 88
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5 key metrics for IT success

CIO Business Intelligence

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. Still, when all is said and done, some key metrics stand out above the rest for accurately measuring IT success. There are a number of ways to measure value. Here they are.

Metrics 135
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Pitching a DataOps Project That Matters

DataKitchen

Each of these improvements can be measured and iterated upon. . Stakeholders have hired consultants or shadow teams to do data work. Try measuring your errors per week. Measure how fast teams can respond to errors and requests. As the data team becomes more agile, interaction with users increases in importance.

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A Complete Guide To Finding The Product Metrics That Matter

datapine

Product metrics are quantitative performance measurements used by businesses to gain insights into various areas like product development, pricing, quality, and more. By using interactive KPIs, product managers can optimize product strategies to ensure business growth. What Are Product Metrics? And that’s where the big challenge lies.

Metrics 141
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Unlocking success: Key components of a winning customer experience strategy

IBM Big Data Hub

One way to create personas is to track customer interactions such as purchases, time of purchase, and types of purchases in a customer relationship management (CRM) database. Measure everything Establishing and tracking key performance indicators (KPIs) is an important component of customer experience management.