article thumbnail

Wallets are Opening for CX Technology

Jenny Sussin

Our latest survey (client access only) analyzed by four of our customer experience (CX) analysts: Olive Huang , Ed Thompson , Nick Ingelbrecht and Melissa Davis , gave us some great new data showing that wallets are opening for CX technology. Voice of the Customer (VOC…also not surprising…).

article thumbnail

PODCAST: COVID19 | Redefining Digital Enterprises – Episode 9: The Impact of COVID-19 on Consumer Technology & Durables

bridgei2i

Episode 9: The Impact of COVID-19 on Consumer Technology & Durables. The Impact of COVID-19 on Consumer Technology & Durables. I collaborate with multiple stakeholders across many global CPG companies, enabling high impact business transformation strategies and guiding them in their analytics journey. Listen Now.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

CCaaS is a Vital Tool for Managing Customer Analytics

Smart Data Collective

Analytics technology has shaped many aspects of modern business. According to a report we cited last year, 67% of businesses with revenues exceeding $10,000 a year use data analytics. One of the most important reasons companies are investing in analytics technology is to improve their understanding of their customers.

article thumbnail

The Foundations of a Modern Data-Driven Organisation: Gaining a Clear View of the Customer

Cloudera

In the first of two blog posts, we delve into customer analytics to examine where data makes a difference in delivering an exceptional customer experience. . Customer 360 is essential to connecting with customers. Strategy and culture are core components of a data driven organization . Data Strategy.

article thumbnail

“Customer Experience” Is Not the New “CRM”

Jenny Sussin

Both encompass strategies and technologies to benefit the customer and play a yin and yang sort of role depending on where an organization is in the development of their customer-centric approach. You’re unlikely to have a good customer experience that isn’t supported by some CRM strategy and technology.

Strategy 108
article thumbnail

Alexa Smart Properties creates value for hospitality, senior living, and healthcare properties with Amazon QuickSight Embedded

AWS Big Data

Alexa Smart Properties (ASP) is powered by a set of technologies that property owners, property managers, and third-party solution providers can use to deploy and manage Alexa-enabled devices at scale. Our primary goal is to create value for properties through improved customer satisfaction, cost savings, and incremental revenue.

article thumbnail

Uncover The Power Of White Label Dashboards & Reports With Key Features And Examples 

datapine

This technology allows agencies and other businesses to offer customized analytical capabilities to meet users’ needs without having to invest in generating a solution of their own. It is valuable technology to provide a personalized experience to clients and other stakeholders. The answer is white labeling.