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Chipotle’s recipe for digital transformation: Cloud plus AI

CIO Business Intelligence

Removing the physical speaker box on site was a simple concept but a key part of a bigger digital transformation Chipotle kicked off in 2018 that led to an explosion in business, in large part because the digital ordering system required less human labor during the pandemic. Chipotle’s digital business in 2022 was $3.5

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What a quarter century of digital transformation at PayPal looks like

CIO Business Intelligence

At the lowest layer is the infrastructure, made up of databases and data lakes. The fourth is called the merchant, consumer, and developer experience layer, which includes the web interface, mobile applications, and APIs that allow customers to use PayPal’s service interactively and programmatically.

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PepsiCo transforms for the digital era

CIO Business Intelligence

“Me coming in from the outside and proposing so much change — the associates and midlevel management are the ones that must be empowered and that is the most difficult aspect of any kind of transformation.” One HR employee took some courses in data analytics and found a new job within the company helping to advance digital transformation. “I

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How CIOs reinterpret their role through AI

CIO Business Intelligence

As businesses digitally transform, technology is increasingly integrated into every activity, and the CIO is becoming more of a catalyst for data-driven value creation through analytics, new AI model training, software development, automation, vendor engagement, and more.

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Exploring the hyper-competitive future of customer experience

IBM Big Data Hub

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As such, future CX strategies will be more data-driven than ever before.

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How the BMW Group analyses semiconductor demand with AWS Glue

AWS Big Data

To enable this use case, we used the BMW Group’s cloud-native data platform called the Cloud Data Hub. In 2019, the BMW Group decided to re-architect and move its on-premises data lake to the AWS Cloud to enable data-driven innovation while scaling with the dynamic needs of the organization.

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Better, faster decisions: Why businesses thrive on real-time data

CIO Business Intelligence

The experts offered several practical examples of how real-time data can help deliver continuous improvement in a variety of areas across the business, with the help of automation, which is a key capability for making data actionable. “In This means that all changes, all transitions, are instantaneous.