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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

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Examples of IBM assisting insurance companies in implementing generative AI-based solutions  

IBM Big Data Hub

IBM can help insurance companies insert generative AI into their business processes IBM is one of a few companies globally that can bring together the range of capabilities needed to completely transform the way insurance is marketed, sold, underwritten, serviced and paid for.

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How digital turned Nationale-Nederlanden into an omnichannel company

CIO Business Intelligence

Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. According to Nationale-Nederlanden deputy general manager and CTO David Vaquero, the company’s digital transformation and evolution is continuous.

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 5: COVID-19 and Changing Business Landscape in Australia

bridgei2i

Tourism and Hospitality are also largely affected, but in FS, insurance, and CPG, the impact is moderate. But because of COVID-19, digital transformation is helping B2B models trying to replicate successful B2C models. So, there are areas which are moderately affected, you know, take financial services, insurance, and CPG.

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Your AI journey: Destined for the ditch?

CIO Business Intelligence

Today’s AI narrative At the “ The Two Faces of AI ” Digital Solutions Gallery hosted by the College of Engineering at The Ohio State University, I asked the 100-plus executives in attendance, “Is your organization ‘normal’ with regards to its treatment of AI?” Generative AI is not the right tool for many tasks.

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 12: How AI is rapidly transforming the enterprise landscape in the post-COVID world

bridgei2i

Today, I will be the host for our podcast, AI to impact, which covers everything about digital and AI, featuring some remarkable thought leadership, expert point of views and commentaries from a gamut of industry leaders. So, what we see that’s taking place in a more general setting is digital transformation.

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Modernizing the mainframe for the digital era

CIO Business Intelligence

“I’m a banking technologist,” says the CIO for retail, business, and digital banking at M&T Bank. But it is safe to say that Sonnenstein understands something about investment risk and when it’s time to double down on a strong hand. Sonny Sonnenstein, SVP & CIO for retail, business, and digital banking, M&T Bank.

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