SAP to add generative AI, industry smarts to CX tools
CIO Business Intelligence
MAY 16, 2023
Every software developer is looking at how to incorporate generative AI in its products, even SAP. The ERP vendor, which turned 50 last year , is developing a companion app for its software, to be called SAP Digital Assistant, which will use generative AI to help SAP users provide a better experience to their customers. SAP is also looking to improve its customer experience tools in other ways, providing industry-specific accelerators to help some enterprises roll the software out faster, and he
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