Remove learning-center
article thumbnail

When the Voice of the Customer Actually Talks

Rocket-Powered Data Science

Other data sources include purchase patterns, online reviews, online shopping behavior analytics, and call center analytics. AI can be considered as Accelerated, Actionable, Amplified, Assisted, Augmented, even Awesome Intelligence, both for the customer and for the call center staff.

article thumbnail

4 tips for championing contact center innovation from an award-winning customer experience leader

CIO Business Intelligence

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

Metrics 127
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Transform the modern data center: From today to the future

CIO Business Intelligence

A seismic shift is underway in the evolution of the data center, driven by a variety of converging factors. These include the accelerating transition to cloud platforms, the growth of hybrid and remote work models, and the rapid adoption of artificial intelligence (AI) and machine learning (ML) technologies across every industry.

article thumbnail

It’s Not Magic if it is Producing Real Global Benefits and Business Value

Rocket-Powered Data Science

In addition to a fun wide-ranging fact-filled chat with Nihar, there was a lot more that I learned about SES in that short visit. I look forward to learning more about SES. You too can learn more about SES and their global content connectivity solutions at [link]. Kirk and Nihar Shah at the SES Global Operations Center

IT 183
article thumbnail

Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. . 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. Don't miss this exclusive event!

article thumbnail

UPS delivers customer wins with generative AI

CIO Business Intelligence

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says. Built to extend For UPS, contact center use of generative AI is just a springboard.

Testing 135
article thumbnail

Hyperscale vs. colocation: Go big or go rent?

IBM Big Data Hub

Still others are wowed by the promise of artificial intelligence (AI) and automation that hyperscale data centers offer. For these reasons, there’s a lot of positive support for going ahead and building a hyperscale data center , customized expressly for this business. What is a hyperscale data center?

article thumbnail

How Deepgram Works

Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there. Deepgram Enterprise speech-to-text features.

article thumbnail

How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call. Learn about advances in Conversational AI/Voicebots to reduce agent load. Learn about advances in Conversational AI/Voicebots to reduce agent load.

article thumbnail

How Sharpen Elevates Contact Center CX with Deepgram

One of the most crucial tools for contact center solutions is automatic speech recognition (ASR). Learn how Sharpen elevates their CX by arming agents with Deepgram's fast, accurate and reliable speech transcription to improve productivity in real-time.

article thumbnail

The 7 Ways to Source and Attract Diverse Technology Talent

Download this guide to learn: Short and long term strategies to source diverse talent. How to put DEI front and center throughout the process. In this guide, we provide seven strategies organizations can use to source and attract diverse tech talent. Tips to cast a wider net and boost DEI in the tech world.

article thumbnail

Microservices: The Dark Side

Speaker: Prem Chandrasekaran

Prem Chandrasekaran was at the center of Barclay’s journey and will share key challenges, approaches and lessons learned during the move to a modern tech stack. Now that he’s part of ThoughtWorks, he can share how this applies to a wide variety of organizations with different needs, size organizations and levels of maturity.

article thumbnail

AR/VR Simulations for Sustainable, Regenerative, Circular Cities

Speaker: Nik Gowing, Brenda Laurel, Sheridan Tatsuno, Archie Kasnet, and Bruce Armstrong Taylor

With 191 country signatories to the Paris Climate Agreement now hard at work in the race to zero carbon by 2050, much of the heavy lifting in ecosystem sustainability falls on the shoulders of the world's densely populated urban centers.