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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The solution is cloud based, scalable, cost-effective, and easy to implement and manage. These applications – including chatbots, text analysis, B2B lead triage, and call summarization – significantly improved the customer experience, agent efficiency, cost savings, and decision-making processes.

Insurance 122
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Data is essential: Building an effective generative AI marketing strategy

IBM Big Data Hub

Enterprise marketing teams stand to benefit greatly from generative AI, yet introduction of this capability will require new skills and processes. Understanding the benefit and risk of each use case will help to create a step-by-step path that prioritizes the model training process. The journey starts with sound data.

Marketing 117
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The 4 pillars of the Zscaler Zero Trust Exchange: Customers share their successes

CIO Business Intelligence

The attack surface now extends to home offices, cloud applications, and public clouds, and there is an ever-increasing risk of lateral threat movement within highly interconnected hub-and-spoke networks protected by castle-and-moat security models. Today, they’ve realized this approach is inefficient and expensive.

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Leading Trends of Fintech Development Services in 2022

Smart Data Collective

They are using big data technology to offer even bigger benefits to their fintech customers. The use of artificial intelligence technologies allows for improving the quality of service and minimizing costs. Benefits of Decentralized Finance: Transparency. Cost optimization. Benefits of Big Data: Customer focus.

Finance 115
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Improving supply chain resiliency in the industrial sector

IBM Big Data Hub

As an added benefit, this can reduce working capital tied up to carrying high M&R part inventory levels. ​ Ensuring improved performance by proving out fulfillment scenarios prior to go-live​ Intelligently balancing omnichannel fulfillment costs against service to protect margins. .​ The possibilities?

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Why CIOs back API governance to avoid tech sprawl

CIO Business Intelligence

agrees that APIs remain relevant in today’s tech landscape, especially for B2B connections. “In API-first development yields a multitude of benefits, he adds, including abstraction of the underlying data, increased automation, better governance over data usage, and a more accessible audit trail.

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AI In Marketing: Is It Worth the Hype?

Smart Data Collective

In most industries, AI is hyped, especially by companies looking to cut costs and minimise risks linked with occupational hazards. The first thing you can do is conduct an audit and find the areas in your business where AI can bring the most benefits.