CIO Business Intelligence

MAY 3, 2024

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says. The in-house developed project, Message Response Automation (MeRA), is already delivering.

Testing 136

Testing Sales Enterprise Digital Transformation 136

CIO Business Intelligence

MARCH 8, 2024

For instance, when May Govender, group CIO of pan-African financial services group Old Mutual, first started moving up the corporate ladder, she was one of very few women doing so. I very clearly remember giving my opinion on a topic and feeling like people heard me but like I wasn’t really heard,” she says.

Forecasting 105

Forecasting Technology Strategy Reporting 105

CIO Business Intelligence

MARCH 6, 2024

Salesforce on Wednesday rebranded its low-code platform, Einstein Studio, to provide developers a set of tools to customize Einstein Copilot and add new capabilities to it. Builder helps every company configure and customize Einstein Copilot to their business.

IT 121

IT Metadata Interactive Enterprise 121

CIO Business Intelligence

MARCH 12, 2024

Despite the fact that we are opening new and expanding existing cloud data centers very, very rapidly.” Part of the move to Oracle’s Gen2 cloud infrastructure can be explained by the transitioning of many of the company’s Cerner health sciences customers to that platform, chairman and CTO Larry Ellison said. “In

Reporting 98

Reporting Sales Strategy Enterprise 98

CIO Business Intelligence

JANUARY 30, 2024

Last year, SAP faced criticism for leaving behind its most loyal customers, those that adopted S/4HANA early and ran it in their own environments, after CEO Christian Klein announced in July 2023 that only Rise customers would get new S/4HANA features , such as AI and carbon accounting tools. It seemed to hit the right spot.”

Dashboards 130

Dashboards Sales Enterprise Management 130

Smart Data Collective

MAY 24, 2022

In the world of business, data collection is very important. Quality data can be used to solve many different types of problems that may occur, such as improving financial efficiency, identifying the best customers to target with their marketing campaigns and exploring new ways to improve productivity. Interviews and Focus groups.

Data Collection 128

Data Collection Strategy Big Data Advertising 128

CIO Business Intelligence

MAY 1, 2024

Ingesan, a subsidiary of the OHLA Infrastructure Group, the Madrid-based construction and concession management multinational, has launched the Empath-IA project, a joint initiative between HR management and the digital transformation division that aims to address the increasingly competitive demands and complexities in HRM.

Digital Transformation 104

Digital Transformation ROI Metrics Measurement 104

O'Reilly on Data

APRIL 23, 2024

Why is it that Amazon, which has positioned itself as “the most customer-centric company on the planet,” now lards its search results with advertisements, placing them ahead of the customer-centric results chosen by the company’s organic search algorithms, which prioritize a combination of low price, high customer ratings, and other similar factors?

Advertising 270

Advertising Cost-Benefit Marketing Risk 270

datapine

MARCH 16, 2023

2) Pros & Cons Of Bar Charts 3) When To Use A Bar Graph 4) Types Of Bar Charts 5) Bar Graphs & Charts Best Practices 6) Bar Chart Examples In today’s fast-paced analytical landscape, data visualization has become one of the most powerful tools organizations can benefit from to be successful with their analytical efforts.

Visualization 196

Visualization KPI Cost-Benefit Dashboards 196

CIO Business Intelligence

AUGUST 23, 2023

Cargill delivers a vast array of products and services to food, agriculture, financial, and industrial customers across more than 125 countries, and Hartsock brings more than 20 years of technology business leadership to her role through previous CIO posts at Baker Hughes, Cameron International, and Caterpillar.

Data Strategy 98

Data Strategy Strategy B2B Digital Transformation 98

CIO Business Intelligence

FEBRUARY 6, 2024

When Matt Postulka left Arbella Insurance Group as deputy CIO at the start of the COVID-19 pandemic, he didn’t intend to look back. Technology moves so quickly, and cultures are going through so much transformation, that the company the IT director left is likely to be very different today,” Heller says.

IT 124

IT Insurance Software Technology 124

CIO Business Intelligence

APRIL 25, 2024

We didn’t start with a very clear idea of what an LLM could do.” Clicking ‘Assess my fit for this job’ and getting ‘You are a terrible fit’ isn’t very useful,” Bottaro said. “We With more than 1 billion users globally, LinkedIn is continuously bumping against the limits of what is technically feasible in the enterprise today.

IT 139

IT Experimentation Cost-Benefit Metrics 139

CIO Business Intelligence

FEBRUARY 24, 2023

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. Thomas Rückert, senior vice president and CIO of Lufthansa Group, says those early days of the pandemic laid bare that the airline’s digital solutions were not scalable. How much can you control your journey through the digital space?

IT 144

IT Digital Transformation Data Warehouse Consulting 144

CIO Business Intelligence

MAY 6, 2024

We sought technology leaders who could advise on succeeding fast, along with creating a strong organization, developing team leaders, leveraging the support of peers, and specifically how to streamline day-to-day management of a technology group. Check out these strategies for leading well based on decades or experience from the C-suite.

IT 115

IT Consulting Strategy Digital Transformation 115

CIO Business Intelligence

JANUARY 5, 2024

With stints at Procter & Gamble, HPE and DHL, Jaime González-Peralta landed at Radisson Hotel Group four years ago as CIO for EMEA and then became global CIO in April 2020 — a particularly complex moment due to the paralysis that the pandemic inflicted on the world of travel. We made everything new from scratch.

IT 116

IT Finance Cost-Benefit Strategy 116

CIO Business Intelligence

JANUARY 25, 2023

Based in Pittsburgh and privately owned, grocery chain Giant Eagle, with 34,000 employees across 570 locations, raced to deliver new digital experiences and buying capabilities for their customers during those intensely challenging early months of the pandemic. She is very curious and takes a genuine interest in technology.

Strategy 113

Strategy Interactive Digital Transformation Technology 113

CIO Business Intelligence

JULY 19, 2023

We fund the business with seed rounds and can decide very quickly whether to kill an innovation or double down on it,” he says. “We We fund the business with seed rounds and can decide very quickly whether to kill an innovation or double down on it,” he says. Lexmark’s redefinition and growth agenda is driven by a three-part strategy.

IoT 92

IoT Manufacturing Software Strategy 92

CIO Business Intelligence

DECEMBER 15, 2022

Enterprise adoption of SAP S/4HANA continues to climb despite the obstacles in its way, according to new research by user groups in the US and Europe. In the UK and Ireland, 89% of SAP customers are either using or planning to use S/4HANA, up from 74% in 2021, according to a survey conducted for the UK & Ireland SAP User Group (UKISUG).

Forecasting 97

Forecasting Software Data Processing Optimization 97

CIO Business Intelligence

JUNE 15, 2023

For modern CIOs, it’s essential to have a healthy balance between innovation and mainstream tech, says Kim Sim, Mr Price Group CIO. Of e-commerce and chatbots Two very different types of initiatives have kept Sim particularly busy in recent years. It’s the basic, non-sexy ‘just has to happen’ kind of stuff,” she says.

Insurance 98

Insurance Strategy Management Sales 98

CIO Business Intelligence

APRIL 29, 2024

Fight AI fraud with AI tools What was once hypothetical, has now become very real, further raising the bar for CISOs and CIOs in their daily battle with fraud. Last fall, I wrote about the attacks on MGM Resorts International and Caesars Entertainment perpetrated by the hacker groups BlackCat/ALPHV and Scattered Spider.

Finance 84

Finance Recreation/Entertainment Measurement Risk 84

CIO Business Intelligence

OCTOBER 9, 2023

But while the report found that growth was important, it was outranked by improving the customer experience and operational excellence. Achieving operational excellence while deploying innovative technologies is not an either/or proposition as far as Christian Mate is concerned.

Strategy 137

Strategy Technology Experimentation Testing 137

AWS Big Data

APRIL 26, 2023

This is a guest post co-written by Maik Leuthold and Nick Harmening from BMW Group. The BMW Group is headquartered in Munich, Germany, where the company oversees 149,000 employees and manufactures cars and motorcycles in over 30 production sites across 15 countries. A component can be a headlight or a steering wheel, for example.

Manufacturing 118

Manufacturing Forecasting Data Lake Big Data 118

CIO Business Intelligence

FEBRUARY 29, 2024

Everest Group, which monitors 8,500 captive centers around the world, counted 452 new setups in 2023. Despite economic and political disruptions, offshore and nearshore captive market growth accelerated with many enterprises expanding and setting up new centers,” says Everest Group partner Rohitashwa Agarwal.

Cost-Benefit 116

Cost-Benefit Risk Modeling Strategy 116

AWS Big Data

DECEMBER 13, 2023

We hear from our customers that they’d like to analyze the business transactions in real time. Traditionally, customers used batch-based approaches for data movement from operational systems to analytical systems. Batch load can run once or several times a day. usually a data warehouse) needs to reflect those changes in near real-time.

Data Warehouse 94

Data Warehouse Snapshot Data Processing Management 94

CIO Business Intelligence

JANUARY 10, 2024

Migrating infrastructure and applications to the cloud is never straightforward, and managing ongoing costs can be equally complicated. Overspending is easy to do,” says Chris McMasters, CIO at the City of Corona, California. You worry you don’t have enough capacity, so you overprovision,” he says.

Cost-Benefit 124

Cost-Benefit Measurement Optimization Metrics 124

CIO Business Intelligence

MARCH 7, 2024

As head of technology for the US division of RBC Wealth Management, Beltzer says one feature in particular, Prompt Builder, will enable more than 2,100 advisors in RBC US’s private client group to “request and retrieve the most compelling data on topics of interest to clients.” It is an operational platform.”

Enterprise 135

Enterprise Software Testing Interactive 135

Timo Elliott

DECEMBER 6, 2023

It was one of my favorite events of the year last week — the annual conference for the members of the UK and Ireland SAP user’s group, UKISUG Connect 2023, in the ICC in Birmingham. On premise and hosted customers are unhappy, to put it mildly. This isn’t a small minority of customers.

Data Processing 59

Data Processing Marketing IT Risk 59

CIO Business Intelligence

NOVEMBER 17, 2023

And it is the chain’s hefty multicloud architecture, anchored by Aviatrix’s cloud networking and Equinix’s interconnection technology, that enables Turner to bring the hotel empire much closer to its key customers — business and leisure guests, as well as hotel owners.

Forecasting 132

Forecasting Consulting Data-driven Digital Transformation 132

CIO Business Intelligence

APRIL 28, 2023

It’s very purposeful because a lot of the opportunities for us around data require tight integration with our technology,” says Hirschhorn. It’s very purposeful because a lot of the opportunities for us around data require tight integration with our technology,” says Hirschhorn. We took a very methodical view,” says Hirschhorn. “We

Software 141

Software Data-driven Marketing Technology 141

CIO Business Intelligence

JANUARY 25, 2024

Jim Chilton is an award-winning CIO who serves as the chief technology officer of Cengage Group, an innovative disruptor in the edtech space. What we were able to do for our customers, which was a big deal back then, was claim a one-to-one or less ratio [of software cost to implementation cost], and it became a huge sales approach for us.

Consulting 115

Consulting Sales Software Technology 115

CIO Business Intelligence

JUNE 15, 2022

Those include AI, data-centric design, systems that can be used off the shelf, functions that augment decisions, developer enablement, and customer-facing technology. Those include AI, data-centric design, systems that can be used off the shelf, functions that augment decisions, developer enablement, and customer-facing technology.

Key Performance Indicator 144

Key Performance Indicator Consulting KPI Sales 144

CIO Business Intelligence

JANUARY 11, 2023

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. However, the company’s disparate technology systems were proving to be a hinderance in its commitment to consistently deliver unmatched services and experiences to customers.

IT 119

IT Cost-Benefit Consulting Data Processing 119

CIO Business Intelligence

APRIL 25, 2024

For CIOs who may need to customize their cloud cost information streams or manage a complex cloud estate, do-it-yourself cloud cost management may be the way to go. Efforts to customize commercial cost management tools can be just as challenging as building a DIY cloud cost optimization solution. “It

Management 124

Management Optimization Strategy Enterprise 124

CIO Business Intelligence

JANUARY 2, 2024

We asked a representative group of CIOs to share what they’ve resolved to do. So, what does that mean for our employees and customers? What level of service do our customers expect with AI? What exactly do CIOs hope to accomplish in the upcoming months? Here’s what they list as their 2024 resolutions.

IT 144

IT Cost-Benefit Statistics Consulting 144

CIO Business Intelligence

AUGUST 23, 2023

If there’s an industry steeped in computations, it’s the financial services sector. Optimization problems, for which a whole chorus of variables must be fine-tuned and modulated, routinely plague financial firms, especially when it comes to highly engineered financial products such as those developed through quantitative analysis.

IT 97

IT Machine Learning Risk Optimization 97

CIO Business Intelligence

MARCH 13, 2024

Two such heroes are Beba Brunt, executive for field services, and Aidan Walsh, principal for field onboard, transformation, execution and improvement at Telstra Group Limited, Australia’s largest telecommunications company. I also like highlighting the heroes who make it happen, hoping it will inspire others.

Management 92

Management Optimization Data-driven Digital Transformation 92

CIO Business Intelligence

OCTOBER 25, 2023

Once inside the system, the hacker gained access to files uploaded by Okta customers using valid session tokens from recent support cases. As a result of using the extracted tokens from the Okta support system and support cases, the threat actor subsequently gained complete access to many of their customers’ systems.

Measurement 143

Measurement Uncertainty Data-driven Reporting 143