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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

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6 Ways AI Is Taking The Insurance Industry Into The Future

bridgei2i

6 Ways AI Is Taking The Insurance Industry Into The Future. For example, the insurance industry is witnessing a strong acceleration in the adoption and growth of AI for task automation, improvement of service quality, and data-driven decision making. Insurance is a resource-intensive field. Claim Handling. Underwriting .

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How digital turned Nationale-Nederlanden into an omnichannel company

CIO Business Intelligence

Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. Digitization vs tradition Although the insurance sector has a traditional image, that stopped being the case years ago, says Vaquero.

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What is data analytics? Analyzing and managing data for decisions

CIO Business Intelligence

To ensure robust analysis, data analytics teams leverage a range of data management techniques, including data mining, data cleansing, data transformation, data modeling, and more. What are the four types of data analytics? For example, how might social media spending affect sales? It is frequently used for risk analysis.

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Top 16 business process management tools

CIO Business Intelligence

Dashboards help users plan their tasks and avoid falling behind. Its system, called the Transformation Acceleration Platform, is designed to capture all types of workflows, but Arrayworks maintains a particular focus on insurance automation. First, the drag-and-drop Promapp enables teams to collaborate on modeling workflows.

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Reducing the cost of manual claims handling

Decision Management Solutions

Some years ago, we worked with a health insurer with a typical manual claims process. The insurer had made lots of technology investments in new channels like chatbots, mobile applications, online claims submission and even API-based submission direct from hospitals. Business problem – manual claims decisions.

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Choosing the right Machine Learning Framework

Domino Data Lab

Machine learning (ML) frameworks are interfaces that allow data scientists and developers to build and deploy machine learning models faster and easier. Machine learning is used in almost every industry, notably finance , insurance , healthcare , and marketing. What hardware, software, and cloud services are used for scaling?