article thumbnail

Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

Insurance 123
article thumbnail

The risks and limitations of AI in insurance

IBM Big Data Hub

In my previous post , I described the different capabilities of both discriminative and generative AI, and sketched a world of opportunities where AI changes the way that insurers and insured would interact. You should host the model on internal servers. Efficient and accurate AI requires fastidious data science.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customizing Personal Lines Insurance with Location Data

Cloudera

Insurers are increasingly adopting data from smart devices and related technologies to support and service their customers better. I have been researching more about how we can use the new data from those devices to design more innovative insurance products while being aware that these should all be contingent upon customer opt-in.

article thumbnail

CIOs sharpen cloud cost strategies — just as gen AI spikes loom

CIO Business Intelligence

Yet, controlling cloud costs remains the top challenge IT leaders face in making the most of their cloud strategies, with about one third — 35% — of respondents citing these expenses as the No. A self-hosted infrastructure is time-intensive, demands specialized expertise, and comes with significant expenses.”

Strategy 133
article thumbnail

How digital turned Nationale-Nederlanden into an omnichannel company

CIO Business Intelligence

Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. Digitization vs tradition Although the insurance sector has a traditional image, that stopped being the case years ago, says Vaquero.

article thumbnail

CIO Leadership Live with Deepa Soni, CIO at The Hartford

CIO Business Intelligence

Deepa Soni, CIO at The Hartford, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss the tech-enabled future of insurance, customer-centric value streams, leveraging data-led strategies and more.

article thumbnail

Aflac virtualizes the customer enrollment experience

CIO Business Intelligence

The traditional in-person process of insurance agents meeting with prospective customers to discuss policies, sign paperwork, and load it into the company’s client/server system came to a complete halt. Because we are an insurance company, what we are is a promise on a piece of paper,” says then-CIO Richard Gilbert. “We