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What is digital transformation? A necessary disruption

CIO Business Intelligence

Once a vanguard business strategy, digital transformation has become a perennial objective for business survival. Most CEOs (72%) continue to prioritize digital investments, according to the 2022 CEO Outlook report from KPMG, in part due to concerns about emerging and disruptive technology, a top three risk to organizational growth.

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Giant Eagle CIO Kirk Ball’s recipe for digital transformation success

CIO Business Intelligence

Afterwards, we spent some more time discussing his extensive track record with digital transformation, including how to set up digital initiatives for success. Dan Roberts: People refer to digital transformation in so many different contexts that the term has almost lost all meaning.

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Top 3 considerations for choosing a digital experience analytics platform

CIO Business Intelligence

It should automatically capture every interaction—swipe, click, scroll, API response, page view—across all touchpoints: web, mobile, and kiosks. Quantum Metric does this out-of-the-box, logging over 60 behavioral and 300 data points without manual tagging. It tracks user interactions , technical performance, and business outcomes.

Analytics 111
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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 10: COVID-19 | Evolving Trends of Digital Transformation

bridgei2i

PODCAST: COVID 19 | Redefining Digital Enterprises. Episode 10: COVID-19 | Evolving Trends of Digital Transformation. COVID-19 | Evolving Trends of Digital Transformation. My name is Vignesh, and I help companies succeed in their AI-enabled digital transformation. Listening time: 12 minutes.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO Business Intelligence

From Avaya’s point of view, the human experience encompasses the entirety of someone’s interactions, emotions, perceptions, and thoughts of an organization, addressing the overlapping needs and interdependencies among customers and employees. Tip #3: Digitizing is not the same as digital transformation.

Metrics 128
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Visualize data quality scores and metrics generated by AWS Glue Data Quality

AWS Big Data

It’s important for business users to be able to see quality scores and metrics to make confident business decisions and debug data quality issues. It provides insights and metrics related to the performance and effectiveness of data quality processes. We can analyze the data quality score and metrics using Athena SQL queries.

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7 signs you may not be a transformational CIO

CIO Business Intelligence

Taylor adds that functional CIOs tend to concentrate on business-as-usual facets of IT such as system and services reliability; cost reduction and improving efficiency; risk management/ensuring the security and reliability of IT systems; and ongoing support of existing technology and tracking daily metrics.