IBM Big Data Hub

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. So what are the key differences in customer service vs. customer experience? And why do both matter for your business? Customer-centric organizations should aim to excel at both customer experience and customer service.

Metrics 100

Metrics Interactive Consulting Sales 100

CIO Business Intelligence

MAY 8, 2024

But that created problems because I was using all my personal time. Today, the approach is to find partners that are, on one hand, aligned with the company and bring a similar level of care to source code or data, and on the other, a technological capability and cultural fit.

Risk 111

Risk Testing Strategy Technology 111

CIO Business Intelligence

APRIL 25, 2024

With questions around ROI, increasing outlay, and corporate scrutiny on IT cost savings on the rise, CIOs must know not only what contributes to their organization’s overall cloud spend but also how to optimize it. And that’s all before considering the need to fuel new AI initiatives , which can push cloud costs up further.

Management 125

Management Optimization Strategy Enterprise 125

CIO Business Intelligence

SEPTEMBER 26, 2023

So leaders will need to radically re-think how work gets done. And CIOs—given their cross-functional view of business processes coupled with an intimate understanding of how technology can be leveraged to reinvent operations and deliver value—are especially well-positioned to help their organizations become enterprise-ready for gen AI.

Enterprise 135

Enterprise Modeling Strategy Testing 135

CIO Business Intelligence

NOVEMBER 2, 2023

As an infrastructure and security practitioner with nearly 30 years of experience, I’ve witnessed periods of rapid change in the technology landscape. Those who have been successful have done those things the same way. Our networking and security methods have been successful. See belief #1.) And it worked.

Digital Transformation 142

Digital Transformation Business Driver Uncertainty Strategy 142

CIO Business Intelligence

APRIL 30, 2024

At some point in your career, you’re likely to find yourself in transition, having left an IT leadership job without a new one lined up. While you may have planned or negotiated an exit, very often such departures are beyond your direct control, due to a leadership change, acquisition, or another strategic event.

IT 88

IT Technology Advertising Marketing 88

CIO Business Intelligence

OCTOBER 10, 2023

By Chet Kapoor, Chairman and CEO of DataStax In tech, success means embracing change and moving fast. With the rise of AI, leaders are re-thinking how they drive productivity and execution within their teams. Using video allows you to infuse tone that’s missed in chat. How do you get the most out of a few extra minutes?

Data-driven 130

Data-driven Machine Learning Management Technology 130

CIO Business Intelligence

NOVEMBER 15, 2023

There’s significant debate about the future of the CIO role , but one thing is clear: Digital leaders who want to be successful must look beyond the firewall and link up with an ecosystem of vendor partners, startups, and other organizations to ensure the enterprise thrives.

Technology 137

Technology Testing Insurance Marketing 137

CIO Business Intelligence

NOVEMBER 22, 2023

Cloud is scalable IT infrastructure that enables organizations to respond quickly to market changes, support business growth, and minimize disruptions,” says Swati Shah, SVP and CIO of US markets at TransUnion, the Chicago-based IT services and consulting company. “It They care about value. Leaders need to walk the walk and talk the talk.”

Technology 138

Technology Marketing Data-driven Consulting 138

Smart Data Collective

MARCH 19, 2023

Glen states that a data review can help you understand if your dropshipping company is profitable. A data analysis can also answer important questions about your company’s financial health like: how much income was earned this quarter and where does most of your traffic come from?

Predictive Analytics 128

Predictive Analytics Analytics Manufacturing Advertising 128

CIO Business Intelligence

OCTOBER 12, 2023

You require a strategy for efficient, productive, and responsible corporate use. Your GenAI strategy playbook Startups, of course, move quickly because their ability to be nimble and strategic determines their long-term viability. What are your goals with GenAI? What are your metrics for success?

Strategy 128

Strategy Marketing Metrics Technology 128

Smart Data Collective

JULY 20, 2022

Here are some statistics on the importance of AI in marketing : 48% of marketers feel AI makes a greater difference than anything else in affecting their relationship with customers 51% of e-commerce companies use AI to improve the customer experience 64% of B2B marketers use AI to guide their strategy. What is SEO?

Marketing 139

Marketing B2B Strategy Statistics 139

CIO Business Intelligence

OCTOBER 9, 2023

What helps Mate and his team achieve the push-and-pull of digitizing while maintaining quality service is Elara’s culture, which encourages employees to experiment — but make decisions quickly and fail fast when projects are not panning out — as well as investing in people who can bring new ideas and perspectives.

Strategy 137

Strategy Technology Experimentation Testing 137

CIO Business Intelligence

MARCH 28, 2024

On a recent episode of the Tech Whisperers podcast , I sat down with two former technology executives who’ve transitioned to “Chapter 2” in their career journeys with the same success and dexterity they demonstrated in their operational roles. I likely would’ve made different choices about how I supported the CEO and guided my team.

Digital Transformation 98

Digital Transformation Optimization Strategy Technology 98

CIO Business Intelligence

OCTOBER 26, 2023

Through use of data analytics, data visualization, and data modeling techniques and technologies, BI analysts can identify trends that can help other departments, managers, and executives make business decisions to modernize and improve processes in the organization. What does a business intelligence analyst do?

Business Intelligence 127

Business Intelligence Data-driven Statistics Data Warehouse 127

CIO Business Intelligence

OCTOBER 23, 2023

Consider the findings of a report from professional services firm Accenture. One way they’re doing that is by reimagining the IT function, say management consultants, executive advisors, and CIOs themselves. Strategies to transform IT for digital success include the following. IT needs to go beyond that.

IT 137

IT Consulting Scorecard Key Performance Indicator 137

CIO Business Intelligence

JANUARY 13, 2023

And the murder of George Floyd — and the social unrest that followed — made it clear that taking a stand around social justice is necessary to recruitment, retention, and even the viability of your brand. That same report, though, found that those efforts are not finding the level of success companies had hoped for.

Measurement 140

Measurement Reporting Management Data Processing 140

Smart Data Collective

NOVEMBER 29, 2022

According to Northern Arizona University, 88% of customers will leave a website due to a poor user experience. The expectations are higher than ever, so brands need to invest in data analytics tools to ensure a great online user experience. Data Analytics is Vital for Providing a Great User Experience.

Optimization 111

Optimization Data Analytics Analytics Analytics Technologies 111

IBM Big Data Hub

FEBRUARY 26, 2024

This week, as thousands of network operators, technology vendors, and mobile device providers from all over the world converge on Barcelona for Mobile World Congress , it’s the perfect time to discuss how IBM® is shaping the future of network operations and telecommunications. The telecom industry is no exception.

Revenue Optimization 105

Revenue Optimization Cost-Benefit Enterprise Optimization 105

IBM Big Data Hub

DECEMBER 6, 2023

As the adoption of AI and other technologies continues to expand, it will transform how we perform work with the potential to disrupt 83 million jobs globally and create 69 million new roles by 2025, according to the World Economic Forum. This will impact employees at all levels.

Interactive 105

Interactive Technology Strategy Management 105

Smart Data Collective

NOVEMBER 2, 2022

Big data technology has changed the future of marketing in a multitude of ways. These companies need to employ detailed data strategies to find the right prospects. These companies need to employ detailed data strategies to find the right prospects. Find a Fintech Marketing Company that Makes the Most of Big Data.

Marketing 137

Marketing Big Data Data-driven Sales 137

Smart Data Collective

AUGUST 30, 2021

In the current economic turbulent times, showing business stakeholders that your knowledge sharing and reusing brings business value works as a driving force for investing in a knowledge management tool. . But, how do you convince stakeholders about the importance of knowledge management? Use data and analytics to back your claims.

Management 135

Management Analytics Metrics Measurement 135

Smart Data Collective

NOVEMBER 24, 2022

AI is crucial to helping these companies use these new images. How AI is Changing the Nature of Web Design. If you’re a web designer or web developer, your job is to work to make a website functional and attractive. You must consider the user experience (UX) every step of the way. The short answer?

Visualization 132

Visualization Advertising Marketing Risk 132

Smart Data Collective

AUGUST 2, 2021

Data-driven organizations are always looking for smarter ways to reach their customers. One of the biggest benefits of using big data in 2021 is improving customer engagement. A good UX design that is predicated on big data is essential to the success of every business online. To answer your “ what is UX design ?”

Data-driven 133

Data-driven Big Data Interactive Cost-Benefit 133

CIO Business Intelligence

MARCH 6, 2024

IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. Some companies are already making significant progress. Some companies are already making significant progress.

Interactive 131

Interactive Technology Strategy Consulting 131

IBM Big Data Hub

FEBRUARY 23, 2024

Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention. When a user sends a message, the system uses NLP to parse and understand the input, often by using DL models to grasp the nuances and intent. billion by 2030.

Enterprise 108

Enterprise Interactive Data-driven Key Performance Indicator 108

CIO Business Intelligence

NOVEMBER 22, 2023

But ensuring the best possible end user experience is the primary consideration to choose the right way forward. “I I think of myself as a techie, but I’m probably more of an insurance person who’s just good at tech rather than the other way round,” says Jonathon Valentine, the company’s CIO and co-founder. We’re not experts.

Insurance 106

Insurance B2B Modeling Technology 106

CIO Business Intelligence

NOVEMBER 6, 2023

So how can IT pros prepare for success in the near future given the shifting business, technology, political, and economic landscape? When looking ahead, Durvasula favors the McKinsey Three Horizons Framework , which focuses on identifying challenges and responding to them in beneficial ways.

IT 139

IT Risk Technology Measurement 139

CIO Business Intelligence

MAY 24, 2023

As business leaders seek to quickly adopt ChatGPT and other products like it, they are shuffling through dozens, if not hundreds, of use cases being proposed. The question is, how do you find the right balance for your business? The question is, how do you find the right balance for your business?

ROI 95

ROI Risk Machine Learning Testing 95

CIO Business Intelligence

OCTOBER 5, 2023

As chief digital and technology officer at CBRE, Davé recognized early that the commercial real estate industry was ripe for AI and machine learning enhancements, and he and his team have tested countless use cases across the enterprise ever since. And those experiments have paid off. Human intervention is still necessary.

Experimentation 130

Experimentation Strategy Machine Learning Interactive 130

CIO Business Intelligence

FEBRUARY 12, 2024

How could any CIO or application manager resist the call to the cloud when companies started sharing the huge successes they were having with their migrations and overall digital transformations? But achieving this pursuit often causes over-provisioning of cloud instances and paying for compute instances they rarely use.

Optimization 122

Optimization Cost-Benefit Reporting Digital Transformation 122

CIO Business Intelligence

FEBRUARY 1, 2023

It is no longer a point of discussion that any organization’s success depends on its relationships with its customers and employees. Especially as economies mature towards becoming a service industry, a relentless focus on and alignment between customer experience (CX) and employee experience (EX) is critical to an organization’s success.

Interactive 119

Interactive Consulting Metrics Reporting 119

CIO Business Intelligence

JUNE 21, 2023

Generative AI is changing the world of work, with AI-powered workflows now slated to streamline customer service, employee experience, IT, and other fields. But as legendary Apple designer Jony Ive once advised Airbnb co-founder and CEO Brian Chesky as the company mulled cuts, “You’re not going to cut your way to innovation.”

Modeling 106

Modeling Cost-Benefit Digital Transformation ROI 106

Smart Data Collective

APRIL 25, 2022

A lot of organizations don’t recognize the role that AI technology can play when it comes to business management, improving customer relationships and managing your business’s online profile. It’s hard to have success with prospective customers when your online profiles don’t promote success.

Management 135

Management Machine Learning Marketing Deep Learning 135

Smart Data Collective

SEPTEMBER 13, 2023

Artificial intelligence is starting to have a huge impact on the way many companies around the world operate. One of the biggest reasons that biggest ways that AI is changing the business world is with marketing. of marketers use AI in marketing to some degree or another. Have you ever wondered how this happens?

Machine Learning 100

Machine Learning Marketing Strategy Optimization 100

CIO Business Intelligence

MARCH 26, 2024

In addition to AI and machine learning, data science, cybersecurity, and other hard-to-find skills , IT leaders are also looking for outside help to accelerate the adoption of DevOps or product-/program-based operating models. But finding the niche, high-demand skills needed to drive specific projects can be challenging.

Recreation/Entertainment 125

Recreation/Entertainment Consulting Metrics Enterprise 125

CIO Business Intelligence

JANUARY 17, 2024

Whether it’s Moby-Dick, Nineteen Eighty-Four, or I Capture the Castle, respectively, these opening lines from classic novels make us want to read on because we are piqued, amused, surprised, or intrigued in some way. A good CIO needs to know who they’re speaking to and how they like to absorb information and points of view.”

Consulting 122

Consulting Interactive Strategy Visualization 122