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5 key metrics for IT success

CIO Business Intelligence

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. Still, when all is said and done, some key metrics stand out above the rest for accurately measuring IT success. The result is wasted time, confusion, and, in some cases, conflicting insights.

Metrics 139
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Preliminary Thoughts on the White House Executive Order on AI

O'Reilly on Data

Like other internet-available services, AI models are not static artifacts, but dynamic systems that interact with their users. These should not be a random grab-bag of measures thought up by outside regulators or advocates, but disclosures of the actual measurements and methods that the companies use to manage their AI systems.

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8 tips for cultivating a winning IT culture

CIO Business Intelligence

Before starting the pilot, identify how you will judge success, perhaps by using a combination of qualitative and quantitative measures.” From a quantitative view, Rodenbostel advises considering measures such as a reduction in turnover or an increase in internal or external customer satisfaction.

IT 143
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO Business Intelligence

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. Could you share some facts and figures about Mashreq’s digital transformation process over recent years?

IT 119
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6 IT rules worth breaking — and how to get away with it

CIO Business Intelligence

It starts by laying out the situation, the risks of not making the change, and the preparedness measures in place to mitigate potential fallout,” Hyzy says. All are established to help the organization meet compliance and achieve essential goals. Still, there are some occasions when following a long-established rule simply doesn’t make sense.

IT 140
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Transforming IT culture for business success

CIO Business Intelligence

Back in the day, IT culture was all about the perks. Would-be employees were drawn in by modern, open spaces punctuated by game tables and fully stocked kitchens along with an array of services that might include on-site gyms, coffee bars, even chef-inspired cafeteria fare. To be clear, everyone still fancies a high-end perk.

IT 127
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How HR&A uses Amazon Redshift spatial analytics on Amazon Redshift Serverless to measure digital equity in states across the US

AWS Big Data

HR&A has used Amazon Redshift Serverless and CARTO to process survey findings more efficiently and create custom interactive dashboards to facilitate understanding of the results. The first step in this process is mapping the digital divide.