Remove solutions financial-customer-journey
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TIAA modernizes the customer journey with AI

CIO Business Intelligence

Customer experience is a key pillar of TIAA’s mission to help employees of nonprofit institutions achieve their retirement goals. And just as retirement decisions can be complex, so too can be easing customer journeys, from contributions to investment decisions to beneficiary designations and more.

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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO Business Intelligence

The company aims to provide customers with a banking journey that is not just efficient and secure, but also innovative, engaging, and memorable. Mashreq’s digital transformation in recent years has been both profound and customer-centric. This approach has significantly enhanced the customer banking experience.

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Innovating Services for a Digital, Intelligent Future

CIO Business Intelligence

To date, Huawei has provided ICT infrastructure solutions and services for 56,000 enterprises in over 700 regions across the globe. The last five years has seen Huawei invest more than 550 million US dollars in developing end-to-end software and services solutions, continuously innovating to improve service quality.

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OneFamily’s response to the data quality question

CIO Business Intelligence

OneFamily is a financial services organization, operating broadly in savings and investments, and responsible for £8 billion of assets under management. We know in financial services and in a lot of verticals, we have a whole slew of data quality challenges,” he says. Traditionally, AI data quality has been a challenge.”

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AI in commerce: Essential use cases for B2B and B2C

IBM Big Data Hub

Key takeaways By implementing effective solutions for AI in commerce, brands can create seamless, personalized buying experiences that increase customer loyalty, customer engagement, retention and share of wallet across B2B and B2C channels. AI can be integrated into every touchpoint across the commerce journey.

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MWC 2024 Replay: Huawei unlocks resilient, ‘non-stop’ banking with four-pronged solutions strategy

CIO Business Intelligence

Speaking at Mobile World Congress 2024 in Barcelona, Jason Cao, Huawei’s CEO of Digital Finance BU, acknowledged that digital financial services are “booming” and that the rise of open architecture as well as emerging technologies like generative AI will have an impact on key fields in the industry such as financial engagement and credit loans.

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How an architecture-led transformation puts the customer first

CIO Business Intelligence

At Discover® Financial Services, our customers and their trust are key drivers of our technological decisions. With this in mind, we embarked on a digital transformation that enables us to better meet customer needs now and in the future by adopting a lightweight, microservices architecture.