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Rising Tide Rents and Robber Baron Rents

O'Reilly on Data

But this kind of virtuous rising tide rent, which benefits everyone, doesn’t last. Back in 1971, in a talk called “ Designing Organizations for an Information-rich World ,” political scientist Herbert Simon noted that the cost of information is not just money spent to acquire it but the time it takes to consume it. “In

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What is ITIL? Your guide to the IT Infrastructure Library

CIO Business Intelligence

ITIL’s systematic approach to IT service management (ITSM) can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change. In 2011, another update — dubbed ITIL 2011 — was published under the Cabinet Office.

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The Growing Importance Of Data Collection For Customer Service

Smart Data Collective

Back in 2011, my colleagues and I first started discussing the evolving standards of customer service in business. They detailed a number of the benefits of using data to improve customer satisfaction. This helps companies reduce the cost of missed appointments and the branding problems they create.

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A history of tech adaptation for today’s changing business needs

CIO Business Intelligence

The first was becoming one of the first research companies to move its panels and surveys online, reducing costs and increasing the speed and scope of data collection. This project aims to enable the company to transform its insight delivery by using a cloud-enabled infrastructure and proprietary reporting engine, built on open standards.

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Cathay Pacific to take cloud journey to new heights

CIO Business Intelligence

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. Even as its cloud journey reaches cruising altitude, Cathay Pacific Group IT is not slowing down.

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AI Technology Helps App Marketplaces Compete with App Store

Smart Data Collective

However, we haven’t discussed the benefits of using AI to distribute apps through app marketplaces in as much detail. In order to appreciate the benefits of using AI to create a new app marketplace, it is important to first address the challenges. There are a variety of ways that AI technology is helping app marketplaces.

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Q&A: Leading IT in a high-volume M&A environment

CIO Business Intelligence

AssuredPartners is a full-service insurance broker providing commercial insurance, risk management, and employee benefits. Martha Heller: AssuredPartners was founded in 2011 and just crossed the $2 billion revenue mark. These include a business case, a cost-benefit analysis and a description of the resources required.

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