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Cathay Pacific to take cloud journey to new heights

CIO Business Intelligence

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. Enhanced automation and self-service will also be emphasized as part of the cloud optimization strategy, Nair says.

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Rising Tide Rents and Robber Baron Rents

O'Reilly on Data

Instead of continuing to deploy their attention optimization algorithms for their users’ and suppliers’ benefit, the tech giants began to use them to favor themselves. From 2000 to 2011, the percentage of US adults using the internet had grown from about 60% to nearly 80%. But over time, something went very wrong.

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What is ITIL? Your guide to the IT Infrastructure Library

CIO Business Intelligence

In 2011, another update — dubbed ITIL 2011 — was published under the Cabinet Office. The five volumes remained, and ITIL 2007 and ITIL 2011 remained similar. This path focuses on how technology directs business strategy and how IT plays into that. But to use ITIL internally, organizations do not need a license.

IT 101
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The Growing Importance Of Data Collection For Customer Service

Smart Data Collective

Back in 2011, my colleagues and I first started discussing the evolving standards of customer service in business. However, it is becoming increasingly clear that big data is critical to the viability of any customer service strategy. There are countless ways that big data is helping improve customer service strategies.

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Celonis beefs up its Power BI process mining capabilities

CIO Business Intelligence

For the past decade, process mining specialist Celonis has been helping enterprises optimize processes around their ERP systems — and more recently has branched out to help them optimize their use of workflow automation platforms, too. This analysis is key, according to R. in October 2021. “If Process mining comes of age.

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CRN Names Sirius to Its Tech Elite 250 List

CDW Research Hub

Sirius is among a handful of companies to make the Tech Elite 250 every year since its 2011 inauguration. CRN , a leading IT news organization and brand of The Channel Company , has recently named Sirius to its 2021 Tech Elite 250 list. With over 2,600 employees, multiple offices across the U.S.,

IT 52
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From CIO to CEO: XPO’s Mario Harik on leveling up

CIO Business Intelligence

We will continue the customer-centric strategy that we put in place when I took over the business nearly a year ago. Our three major focus areas are to provide best-in-class service to our customers; invest in the business by adding terminals, equipment, and people[ and leverage our technology edge to optimize margins and grow market share.

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