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IT to thank for most of Radisson Hotel Group’s business initiatives

CIO Business Intelligence

Then in March, the pandemic hit and hotel activity stopped, but it gave us the chance to accelerate the company’s transformation and digitalization process that started in 2018 with a five-year plan. Until then, the IT part of Radisson was considered a cost center, but thanks to that plan, it became a central pillar of the group’s strategy.

IT 116
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Industry clouds give CIOs on-ramp to gen AI

CIO Business Intelligence

Greg Beltzer has been beta testing key generative AI technologies for the past six months and is eager to capitalize on them when released this spring. My strategy was to put Salesforce at the center,” says Beltzer, who helped launched RBC US’s journey to Microsoft Azure and AWS in 2018 when he joined the company.

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Interview with: Sankar Narayanan, Chief Practice Officer at Fractal Analytics

Corinium

Fractal’s recommendation is to take an incremental, test and learn approach to analytics to fully demonstrate the program value before making larger capital investments. It is also important to have a strong test and learn culture to encourage rapid experimentation. Fractal’s 2018 Net Promoter Score is greater than 70.

Insurance 250
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14 essential book recommendations by and for IT leaders

CIO Business Intelligence

Why not pick up a book that will inspire you to be a more effective leader, help you spot challenges and pitfalls in your IT strategies and processes, or prepare for the future of information technology? We need to really understand the drivers that influence customer and employee trust, as this is increasingly a litmus test,” says Johnson.

IT 130
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Generative AI’s change management challenge

CIO Business Intelligence

A lot has happened since that last survey on attitudes to AI in 2018. With familiarity with generative AI being a key factor for its successful adoption, employees must get a chance to test it themselves. A smaller BCG survey five years ago saw 60% listing curiosity, 35% optimism, 40% concern, and 17% confidence.

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Best business analyst certifications to level up your career

CIO Business Intelligence

The exam will test your knowledge in seven domains of the analytics process: business problem framing, analytics problem framing, data, methodology selection, model building, deployment, and lifecycle management. The exam was developed using the Agile Extension to the BABOK guide and was released in May 2018.

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Covid Data: An anomalous blip, or the new normal?

Cloudera

A recent McKinsey survey, cited in CRN , shows that worldwide, 58 percent of customer interactions were digital as of July 2020. That compares to only 36 percent of customer interactions as of December 2019, which was before the pandemic impacted business, and only 20 percent in May 2018.