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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. AI can help optimize processes in many different ways, for example: customers’ speech and text into different languages, dialects, or accents.

B2B 124
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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO Business Intelligence

Benefits of Salesforce certifications Salesforce jobs range from the technical (architects, developers, implementation experts) to those related to marketing and sales. According to a study by Indeed.com , 70% of Salesforce developers in the US are satisfied with their salaries given the cost of living in their area.

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Leading Trends of Fintech Development Services in 2022

Smart Data Collective

They are using big data technology to offer even bigger benefits to their fintech customers. The use of artificial intelligence technologies allows for improving the quality of service and minimizing costs. Benefits of Decentralized Finance: Transparency. Cost optimization. Benefits of Big Data: Customer focus.

Finance 118
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Why CIOs back API governance to avoid tech sprawl

CIO Business Intelligence

Carter Busse, CIO of no-code enabled automation platform company Workato, adds that APIs are now important connective tissue to integrate and interact with large language models (LLMs) within business processes. “If agrees that APIs remain relevant in today’s tech landscape, especially for B2B connections. “In

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The Pros and Cons of Sourced Product Data

Jet Global

In our last post based on the results of DSG’s survey we talked about meeting the expectations of today’s B2B eCommerce shopper and why it is a priority for distributors. Such data service providers can be a reliable source of good baseline product data, usually at a reasonable cost. This requires more than a bare bones effort.

B2B 52
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How To Transform The Customer Journey With AI And Big Data

Smart Data Collective

Econsultancy and Adobe asked B2B companies to report on what the most exciting opportunity for growth in 2020 is and the leading answer was, “customer experience.” It allows leaders and innovators to explore and reach new levels of competitive advantages and save cost and time for both the company and the client. What is Big Data?

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Big Data Ingestion: Parameters, Challenges, and Best Practices

datapine

to perform B2B operations. Consumer data: Data transmitted by customers including, banking records, banking data, stock market transactions, employee benefits, insurance claims, etc. Processing Big data optimally helps businesses to produce deeper insights and make smarter decisions through careful interpretation.

Big Data 100