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5 key metrics for IT success

CIO Business Intelligence

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 138
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Simplify Metrics on Apache Druid With Rill Data and Cloudera

Cloudera

Cloudera has partnered with Rill Data, an expert in metrics at any scale, as Cloudera’s preferred ISV partner to provide technical expertise and support services for Apache Druid customers. As creators and experts in Apache Druid, Rill understands the data store’s importance as the engine for real-time, highly interactive analytics.

Metrics 83
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Take Complete Charge Of Customer Satisfaction Metrics – Customer Effort Score, NPS & Customer Satisfaction Score

datapine

Forrester Research defines the ‘customer experience’ as: “How customers perceive their interactions with your company.”. Read here how these metrics can drive your customers’ satisfaction up! Customer satisfaction metrics evaluate how the products or services supplied by a company meet or surpass a customer’s expectations.

Metrics 134
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Customer service vs customer experience: Key differentiators

IBM Big Data Hub

Customer experience , or CX, is a holistic accounting of customers’ perceptions resulting from all their interactions with a business or brand, whether online or in-store. Customer relationship management (CRM) tools enable organizations to collect, track, and analyze data resulting from customer interactions across channels.

Metrics 99
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Unlocking success: Key components of a winning customer experience strategy

IBM Big Data Hub

One way to create personas is to track customer interactions such as purchases, time of purchase, and types of purchases in a customer relationship management (CRM) database. It’s important to collect a variety of customer experience metrics to understand the user experience and track progress on key organizational goals.

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6 best practices for better vendor management

CIO Business Intelligence

“Proactive and collaborative partnerships are built successfully if both sides avoid the trappings of a purely transactional relationship,” says Anja Allen, principal in the technology consulting practice at EY Consulting. “If This deepens and elevates your relationship into a strategic partnership and can lead to innovative solutions.”

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Exploring the hyper-competitive future of customer experience

IBM Big Data Hub

It’s also more pressure to retain those customers, whether those interactions happen online or in-store. Utilizing more customer insights for real-time decision-making Organizations can now track and analyze every customer interaction, especially those who are eCommerce companies.