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Innovating Services for a Digital, Intelligent Future

CIO Business Intelligence

Foundry’s 2024 CIO Tech Priorities study found 70% of organizations are actively researching or piloting AI-enabled technologies, while 21% have it already in use or are even upgrading and refining their models. In 2017, Myanmar saw 90% of its people owning a mobile phone—but only 10% owned a bank account.

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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO Business Intelligence

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. Mashreq’s digital transformation in recent years has been both profound and customer-centric.

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Trust Bank’s commitment to CX as a digital disruptor

CIO Business Intelligence

Singapore’s Trust Bank (also known simply as Trust) is a new financial institution that’s enjoyed a strong first year of operations, capturing 12% market share in Singapore since launch and setting new benchmarks in customer experience and innovation. That’s why all our updates to customers happen in real time.

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Prosperity Bank embraces AIOps with BMC Helix

CIO Business Intelligence

Recently, that’s exactly the course Gisela Riggan, EVP and CIO at Prosperity Bank, chose to pursue, and she selected BMC as her technology partner. Prosperity Bank already has a strong reputation for running a lean, profitable business. What makes us unique is that we still have a community bank philosophy.

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Strong CIO-CISO relations fuel success at Ally

CIO Business Intelligence

Technology has enabled Ally Financial to move at the speed of customers, embrace and drive disruptions, and see around corners to anticipate and stay ahead of trends. What have you done to provide clarity for those 11 million customers you partner with? Rather, we allow you to open an account by using the minimum number of clicks.

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Banking on customer experience and security via technology-based innovation

CIO Business Intelligence

Since then, automation has filled the gap in improving customer experience and security. Customer experience and security But as in most industries, customer expectations and security challenges continue to grow along with technological advances. Security and privacy.

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BNY Mellon banks on AI to improve master data

CIO Business Intelligence

Data about who owes how much to whom is at the core of any bank’s business. At Bank of New York Mellon, that focus on data shows up in the org chart too. Chief Data Officer Eric Hirschhorn reports directly to the bank’s CIO and head of engineering, Bridget Engle, who also oversees CIOs for each of the bank’s business lines.

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