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Scrum master certification: Top 13 certs for agile pros

CIO Business Intelligence

The agile methodology, which facilitates collaboration between stakeholders, teams, and customers during software development, is fast gaining prominence in today’s enterprises. They also oversee Scrum teams, which consist of the product owner, the developers, and the sum master. What can Scrum master certification do for your career?

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4 Data-Driven Ways to Improve Employee Engagement

datapine

Engaged employees understand their purpose and impact on the organization. But before you can improve something, you need to know where you stand. Start by monitoring your current levels of employee training and engagement. They also tend to be more productive, stick around longer, and spread the good word about their workplace.

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Conversational AI use cases for enterprises

IBM Big Data Hub

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. For example, natural language understanding (NLU) focuses on comprehension, enabling systems to grasp the context, sentiment and intent behind user messages.

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Cloud native platforms: To build or to buy?

CIO Business Intelligence

It is a cross-cutting layer that ensures a consistent experience for acquiring and integrating typical capabilities and services for a broad set of applications and use cases. Platforms support the software you’ve built to run your business. A platform not only runs that software, but it manages the services your apps need.

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Driving Business Impact for PMs

Speaker: Jon Harmer, Product Manager for Google Cloud

Move from feature factory to customer outcomes and drive impact in your business! This session will provide you with a comprehensive set of tools to help you develop impactful products by shifting from output-based thinking to outcome-based thinking.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO Business Intelligence

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? These are wonderful places to use technology, be it an app or your IVR or chatbot, but there will also be calls that are not an appropriate fit for these solutions.

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5 key metrics for IT success

CIO Business Intelligence

Rate of change “The most important metric for IT success is rate of change,” says Nicolas Avila, CTO for North America at IT and software development company Globant. Failing isn’t as critical when your IT department is going to quickly and constantly change and improve.” Metrics provide a means to monitor progress.”

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. In this talk, Anne Steiner and David Laribee will delve into the interconnectedness of Developer Experience and Product Manager Experience.