What is the difference between Shared Services today and Shared Services in 2007?
AUGUST 12, 2019
In 2007 I was asked to produce an event around shared services. I was awe struck at how many developments there were in the industry at that time. There was all this talk about significant cost benefits, enhanced service quality and manageable challenges. This was an exciting time. Companies were challenging common business models as they had to restructure their business due to decreasing customer loyalty and margin erosion.