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3 Reasons Call Center Software Integration Is a Must in 2019

Smart Data Collective

However, 76 percent of those customers appreciate the option to interact through digital channels. Contact center software integration allows you to shift your focus toward improving agent support and enhancing your call center’s resources, which, in turn, allows your agents to interact more productively and effectively.

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Climate change predictions: Anticipating and adapting to a warming world

IBM Big Data Hub

Climate modeling consists of using datasets and complex calculations to represent the interactions between major climate system components—namely, the atmosphere, land surface, oceans and sea ice. Red Cross Red Crescent Climate Centre, 2019. International Union for Conservation of Nature and Natural Resources, December 2019.

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The 10 Essential SaaS Trends You Should Watch Out For In 2020

datapine

2019 was a breakthrough year for the SaaS world in many ways. Even if figures diverge somewhat, the many forecasts conducted on SaaS industry trends 2020 demonstrate an obvious reality: the SaaS market is going to get bigger and bigger. SaaS Industry is forecasted to reach $55 billion by 2026. 2) Vertical SaaS. 2) Vertical SaaS.

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Top 10 Analytics And Business Intelligence Trends For 2020

datapine

Spreadsheets finally took a backseat to actionable and insightful data visualizations and interactive business dashboards. 2019 was a particularly major year for the business intelligence industry. Predictive analytics is the practice of extracting information from existing data sets in order to forecast future probabilities.

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Why Financial Services Firms are Championing Natural Language Processing

CIO Business Intelligence

In business, when a trend is forecast to grow by more than 3000% and generate cost savings of $7.3 Those numbers represent the projected growth of chatbot interactions among banking customers between 2019 to 2023 and the cost savings from 862 hours less of work by support personnel, according to research by Juniper Research.

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9 Ways Location Data Can Help You Excel in Retail

Smart Data Collective

trillion in 2019? Enhance the client experience Better Understand Customer Demographics Forecast customer behavior Improve pricing decisions Highlights Expansion Potential Improve product display in-store Reduce customer acquisition expenses Improve the online customer experience Customer persona identification.

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Top 10 IT & Technology Buzzwords You Won’t Be Able To Avoid In 2020

datapine

While we’ve seen traces of this in 2019, it’s in 2020 that computer vision will make a significant mark in both the consumer and business world. Already in our shortlist of tech buzzwords 2019, artificial intelligence is on the front scene for next year again. Artificial Intelligence (AI). Connected Retail.