CIO Business Intelligence

DECEMBER 17, 2023

Plus, we’ll explore the importance of being able to choose your own path and pace toward contact center AI so that your investment delivers the greatest business benefits. In a 2023 study conducted by LivePerson , 20% of customers said they would never wait on hold and would instead opt for an AI-led conversation. Did you know?

Management 126

Management Cost-Benefit Interactive Optimization 126

CIO Business Intelligence

FEBRUARY 8, 2024

No doubt, AI was the cutting-edge technology in 2023 that everyone was trying to keep pace with. People across industries envisioned AI as being the fuel for thousands of hours of time saved, replacing jobs to reduce costs, and unlocking innovation at a scale we have never before seen.

Cost-Benefit 112

Cost-Benefit Experimentation Interactive Risk 112

AWS Big Data

NOVEMBER 20, 2023

As a result, you gain the benefit of higher availability, better performance, and lower cost for your AWS Glue for Apache Spark workload. This typically happens when the job capacity is over-provisioned and many Spark executors were idle, resulting in unnecessary cost. workerUtilization showed 1.0 Check it out!

Metrics 96

Metrics Data Lake Cost-Benefit Dashboards 96

CIO Business Intelligence

SEPTEMBER 20, 2023

Now Assist for IT Service Management, Customer Service Management, and HR Service Delivery add new text creation and summarization features and an interactive chatbot interface to help workers get to relevant information more quickly. Cost in question The new gen AI features do come at a cost.

Cost-Benefit 109

Cost-Benefit Software Finance Interactive 109

O'Reilly on Data

APRIL 23, 2024

But this kind of virtuous rising tide rent, which benefits everyone, doesn’t last. Back in 1971, in a talk called “ Designing Organizations for an Information-rich World ,” political scientist Herbert Simon noted that the cost of information is not just money spent to acquire it but the time it takes to consume it. “In

Advertising 269

Advertising Cost-Benefit Marketing Risk 269

CIO Business Intelligence

JUNE 6, 2024

The overhype of generative AI was unavoidable last year, yet despite all the distraction, unproven benefits, and potential pitfalls, Dana-Farber Cancer Institute CIO Naomi Lenane didn’t want to ban the technology outright. There’s also a Dana-Farber front end, so employees aren’t interacting with the OpenAI chatbot directly.

Cost-Benefit 107

Cost-Benefit Software IT Testing 107

Smart Data Collective

MARCH 23, 2023

Many people have called 2023 “the year of AI.” Some companies are interested in taking advantage of the benefits of existing AI tools like ChatGPT. The ROI of creating their own AI applications can be massive, but they still need to use them cost-effectively.

Software 114

Software Strategy Cost-Benefit Testing 114

CIO Business Intelligence

JUNE 13, 2022

Juniper Research predicts that chatbots will account for 79% of successful mobile banking interactions in 2023. The chatbots used by financial services institutions are conversational interfaces that allow human beings to interact with computers by speaking or typing a normal human language. How is conversational AI different?

Data Processing 91

Data Processing Deep Learning Insurance Cost-Benefit 91

IBM Big Data Hub

SEPTEMBER 6, 2023

In a May 2023 survey carried out by IBM and Momentive.ai , 67% of CMOs reported that they plan on implementing generative AI in the next 12 months and 86% plan to do so within 24 months. Enterprise marketing teams stand to benefit greatly from generative AI, yet introduction of this capability will require new skills and processes.

Marketing 114

Marketing Strategy B2B Cost-Benefit 114

IBM Big Data Hub

APRIL 25, 2024

This blog outlines some BPR examples that benefit from a BPM methodology. Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes.

Cost-Benefit 57

Cost-Benefit Finance Optimization Key Performance Indicator 57

IBM Big Data Hub

MAY 9, 2023

It was a phenomenal opportunity to interact with and learn from hundreds of partners, who also heard directly from IBM CEO Arvind Krishna, other senior IBM leaders, and many of their peers. It led to considerable cost savings and freed their engineers to focus on what they do best – developing secure software for clients. 

Cost-Benefit 95

Cost-Benefit Software Strategy Enterprise 95

CIO Business Intelligence

MAY 26, 2023

When Reliance Polyester — a subsidiary of global conglomerate Reliance Industries — completed its acquisition of polyester business Shubhalakshmi Polyesters (SPL) in March 2023, Dr. Amrut Urkude, CIO of SPL, took over as CIO of Reliance Polyester. The aim is to integrate the two infrastructures by September 2023.

Interactive 93

Interactive Manufacturing Cost-Benefit ROI 93

CIO Business Intelligence

MARCH 15, 2023

Gartner’s downward revision of projected worldwide IT spending in 2023 from 5.1% Regardless of your company’s investment posture during this period of instability, interactions with the CFO have likely increased and become more consequential in the last few months. Walk in the shoes of the CFO.

Uncertainty 90

Uncertainty Cost-Benefit Forecasting Insurance 90

IBM Big Data Hub

DECEMBER 5, 2023

With the rise of highly personalized online shopping, direct-to-consumer models, and delivery services, generative AI can help retailers further unlock a host of benefits that can improve customer care, talent transformation and the performance of their applications. trillion on retail businesses through 2029. trillion in that year.

Unstructured Data 91

Unstructured Data Cost-Benefit Experimentation Machine Learning 91

CIO Business Intelligence

JUNE 1, 2023

They may also be eager to quickly ditch new technologies that don’t provide significant benefits. Fast forward to early 2023, and our survey found that only 36% of respondents prioritized metaverse programs, instead elevating AI (79%) and digital experience (56%) as top priorities.

Marketing 95

Marketing B2B Experimentation Cost-Benefit 95

Jen Stirrup

MAY 22, 2024

These reference architectures and implementation guides allow enterprises to deploy intelligent applications confidently, ensuring reliability, cost-efficiency, and compliance. AIGC models could be better; at the time of writing, ChatGPT was up to date until May 2023, one year ago. What are the risks of RAG for businesses?

Cost-Benefit 45

Cost-Benefit Risk Modeling Business Objectives 45

CIO Business Intelligence

SEPTEMBER 7, 2023

As the index shows, the benefits of such an approach are widely celebrated. Introduced in April 2023, VMware Cross-Cloud managed services feature a portfolio of highly refined prescriptive services designed to address the most important requirements of organizations embracing a multi-cloud approach.

Enterprise 91

Enterprise Management Cost-Benefit Optimization 91

CIO Business Intelligence

FEBRUARY 7, 2023

In 2023, CIOs are guided to focus on enhancing workforce engagement, customer experience, and data and AI. Yet, it’s not uncommon for executives to cut costs in areas that actually improve customer experiences and also double-down on investments that can minimize them. Business, CIO, Employee Experience

Uncertainty 111

Uncertainty Cost-Benefit Sales Reporting 111

IBM Big Data Hub

FEBRUARY 26, 2024

Through their commitment to developing generative AI skills and training for the telecom industry, the GSMA and IBM want to enable mobile operators to provide better services and, ultimately, help more people benefit from digital connectivity.

Revenue Optimization 93

Revenue Optimization Cost-Benefit Enterprise Optimization 93

CIO Business Intelligence

OCTOBER 21, 2022

But, with all this growth comes new potential costs. Amid a fast-changing landscape, contact center executives have a critical task: Keep pace and grow while also reducing costs and driving efficiency. Let’s look at four key decisions that can fuel effective cost management in contact centers. billion by 2030, a CAGR of 24.8%.

Cost-Benefit 80

Cost-Benefit Testing Metrics Marketing 80

Laminar Security

DECEMBER 1, 2023

According to a recent report by IBM , the average cost of a data breach in 2023 was $4.24 Laminar’s State of Cloud Data Security Report 2023 revealed that three out of four respondents acknowledged that their cloud environments were breached in the previous year. million, the highest it’s been in 17 years.

Modeling 52

Modeling Cost-Benefit Risk Data-driven 52

CIO Business Intelligence

APRIL 5, 2023

Employers benefitted too, releasing some of their real estate for savings on facility costs and reducing travel expenses. In 2023, 58% of knowledge workers in the United States will continue to be able to work remotely at least one day a week, while 38% will continue as full-time remote workers. ©2023 Intellyx LLC.

Cost-Benefit 110

Cost-Benefit Metrics Measurement Digital Transformation 110

AWS Big Data

MAY 31, 2024

This encompasses tasks such as integrating diverse data from various sources with distinct formats and structures, optimizing the user experience for performance and security, providing multilingual support, and optimizing for cost, operations, and reliability. Molly Wu is an Associate Cloud Developer at AWS.

Metadata 108

Metadata Management Testing Data-driven 108

CIO Business Intelligence

OCTOBER 23, 2023

According to its 2023 research paper Total Enterprise Reinvention , “only 8% of companies are moving to adopt a strategy of Total Enterprise Reinvention.” Jain says that starts by understanding the definition of “customer,” which Jain defines as “anybody who benefits from your services and products.” IT needs to go beyond that.

IT 135

IT Consulting Scorecard Key Performance Indicator 135

IBM Big Data Hub

AUGUST 14, 2023

The Cost of a Data Breach 2023 global survey found that extensively using artificial intelligence (AI) and automation benefited organizations by saving nearly USD 1.8 million in data breach costs and accelerated data breach identification and containment by over 100 days, on average.

Cost-Benefit 55

Cost-Benefit Machine Learning Consulting Data mining 55

CIO Business Intelligence

JANUARY 5, 2024

Until then, the IT part of Radisson was considered a cost center, but thanks to that plan, it became a central pillar of the group’s strategy. This plan covers from 2018 to 2023. This helps us go faster, be more efficient and decrease the cost of change or transformation. Our CEO, of course, was very clear about this vision.

IT 108

IT Finance Cost-Benefit Strategy 108

IBM Big Data Hub

JANUARY 16, 2024

Listen: The Art of AI featuring a Financial Industry perspective with Citigroup Trend: Generative AI One of the, if not the, biggest technological advancements made in 2023 was generative AI. Trend: Customer experience One true benefit of AI-powered technology is the customer experience , or CX. One example of this is in insurance.

Risk Management 49

Risk Management Insurance Cost-Benefit Risk 49

CIO Business Intelligence

JULY 7, 2023

As an IT management framework, ITIL can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change. As of 2023, ITIL 4 has been fully rolled out and Axelos announced the discontinuation of ITIL 3 at the start of 2022.

Cost-Benefit 98

Cost-Benefit Strategy Management Uncertainty 98

Smart Data Collective

JULY 11, 2023

According to one report, the market for AI in mental health services is projected to grow by 38.87% a year between 2023 and 2031. As AI-powered solutions revolutionize mental health, people can benefit from innovative tools and support systems that can assist them in improving their well-being.

Management 72

Management Predictive Analytics Cost-Benefit Interactive 72

CIO Business Intelligence

JANUARY 23, 2023

Microsoft stands to benefit from its investment in three ways. As OpenAI’s exclusive cloud provider it will see additional revenue for its Azure services, as one of OpenAI’s biggest costs is providing the computing capacity to train and run its AI models. The deal, announced by OpenAI and Microsoft on Jan.

Enterprise 130

Enterprise Deep Learning Recreation/Entertainment Interactive 130

CIO Business Intelligence

JANUARY 20, 2023

Companies benefit by keeping or acquiring geographically-dispersed top talent often attracted to a flexible work environment. Notably, businesses are adopting virtual desktop infrastructure (VDI) as a way to keep data secure, teams collaborative, and staff productive while reducing costs.

Technology 57

Technology Cost-Benefit Deep Learning Modeling 57

IBM Big Data Hub

APRIL 18, 2024

While leaders have some reservations about the benefits of current AI, organizations are actively investing in gen AI deployment, significantly increasing budgets, expanding use cases, and transitioning projects from experimentation to production. 46% of survey respondents in 2024 showed a preference for open source models.

Cost-Benefit 90

Cost-Benefit Modeling Manufacturing Interactive 90

AWS Big Data

MARCH 10, 2023

Moreover, many customers are looking for an architecture where they can combine the benefits of a data lake and a data warehouse in the same storage location. With Iceberg, ingestion, update, and querying processes can benefit from atomicity, snapshot isolation, and managing concurrency to keep a consistent view of data.

Data Lake 103

Data Lake Sales Data Warehouse Snapshot 103

CIO Business Intelligence

JULY 31, 2023

Just look at the stats:Some 45% of 2,500 executives polled for a May 2023 report from research firm Gartner said the publicity around ChatGPT prompted them to increase their AI investments, 70% said their organization is already exploring gen AI, and 19% are in actual pilot or production mode. This is an issue for CIOs.

Strategy 97

Strategy Risk Enterprise Risk Management 97

IBM Big Data Hub

JUNE 30, 2023

Chamber of Commerce , there were more than 10 million job openings in the spring of 2023, but only 5.7 That puts workers at an advantage, allowing them to negotiate for higher pay, better benefits and conditions that create a more favorable work-life balance. According to the U.S. million unemployed workers in the U.S.

Cost-Benefit 53

Cost-Benefit Consulting Machine Learning Strategy 53

Cloudera

JANUARY 14, 2021

Blended use brick and mortar enable better pricing and convenience to consumers than digital pure-plays, and physical stores now serve as micro-fulfillment centers—through BOPIS (buy online, pick-up in-store) or curbside delivery—and drive down overall cost-to-serve. Reinventing Brick and Mortar is Delivering Fresh Customer Experiences.

Cost-Benefit 74

Cost-Benefit Digital Transformation Sales IoT 74

IBM Big Data Hub

JULY 17, 2023

Personalized recommendations: Generative AI considers the history of a customer’s interaction with the brand across platforms and support services to provide them with information that is specific to them (and delivered in their preferred tone and format).

Consulting 53

Consulting Machine Learning Deep Learning Cost-Benefit 53