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Real-time streaming data top picks you cannot miss at AWS re:Invent 2023

AWS Big Data

Save the date: AWS re:Invent 2023 is happening from November 27 to December 1 in Las Vegas, and you cannot miss it. To derive meaningful insights and ensure the optimal performance of machine learning (ML) and generative AI models, data needs to be ingested and processed in real time. Reserve your seat now! Reserve your seat now!

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KGF 2023: Bikes To The Moon, Datastrophies, Abstract Art And A Knowledge Graph Forum To Embrace Them All

Ontotext

So, KGF 2023 proved to be a breath of fresh air for anyone interested in topics like data mesh and data fabric , knowledge graphs, text analysis , large language model (LLM) integrations, retrieval augmented generation (RAG), chatbots, semantic data integration , and ontology building.

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. AI can help optimize processes in many different ways, for example: customers’ speech and text into different languages, dialects, or accents.

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An intro to innovation in the U.S. government

CIO Business Intelligence

Customer experience in the government sector is the sum of the public’s interactions with any government service, from how we contact our state’s social services and emergency services to waste management, public transportation, and healthcare. In 2023, nearly one-third of U.S.

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Business process reengineering (BPR) examples

IBM Big Data Hub

BPR examples are not one-time projects, but rather examples of a continuous journey of innovation and change focused on optimizing end-to-end processes and eliminating redundancies. This blog outlines some BPR examples that benefit from a BPM methodology.

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Managing the holiday haze: How AI helps your Contact Center go the distance

CIO Business Intelligence

Plus, we’ll explore the importance of being able to choose your own path and pace toward contact center AI so that your investment delivers the greatest business benefits. In a 2023 study conducted by LivePerson , 20% of customers said they would never wait on hold and would instead opt for an AI-led conversation. Did you know?

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Rising Tide Rents and Robber Baron Rents

O'Reilly on Data

But this kind of virtuous rising tide rent, which benefits everyone, doesn’t last. Back in 1971, in a talk called “ Designing Organizations for an Information-rich World ,” political scientist Herbert Simon noted that the cost of information is not just money spent to acquire it but the time it takes to consume it. “In