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What Is Digital Transformation?

Alation

In this blog we’ll describe digital transformation: how it can be achieved as well as how it can benefit your business. What does it mean to undergo a digital transformation? At its core, digital transformation is simply incorporating digital technology into one’s business.

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Expion Health revamps its RFP process with AI

CIO Business Intelligence

For Expion Health, a cumbersome manual process to determine what rates to quote to potential new customers had become a cap on the healthcare cost management firm’s ability to grow its business. Suresh Kumar, chief transformation officer for mergers and acquisitions at Expion. “We data analyst FTEs.

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The business value of operating core insurance solutions on the cloud

IBM Big Data Hub

Although interest rates have increased at an unprecedented rate over the past year due to efforts by central banks to curb inflation, insurers are locked into low-yielding investments, and it will take several years for their investment yields to improve. Core modernization (processes and technology) is a top priority for every insurer.

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation. The solution is cloud based, scalable, cost-effective, and easy to implement and manage. It has already been deployed successfully by multiple clients.

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Principal Financial unifies IT to lay foundation for growth

CIO Business Intelligence

For companies whose business units have traditionally operated independently, centralizing IT operations under one strategy can reap significant benefits — especially when it comes to offering a holistic customer experience and establishing a unified data foundation for leveraging the latest emerging technologies.

IT 124
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Peak Preparedness: How Technology Allows Insurers to Manage Sudden Changes in Demand

CIO Business Intelligence

When the COVID-19 pandemic hit, it shook every industry to the core, but especially and dramatically affected health insurers. In addition, they faced an onslaught of claims and initial uncertainty about cost and payments for antibody testing, evolving treatments, and, later, vaccines.

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ADP’s cloud transformation pays dividends

CIO Business Intelligence

For most organizations, a shift to the cloud brings scalability, access to innovative tools, and the possibility of cost savings. These HCM services include applicant tracking, compensation, talent, and learning management, as well as insurance and retirement services. An early partner of Amazon, the Roseburg, N.J.-based