Cloudera

APRIL 7, 2021

Insurance carriers have a unique opportunity: They have access to powerful technologies and a wealth of information that can help them to better understand their customers and provide an enhanced customer experience. . In a March 2021 poll by Celent , “improving customer experience” was identified as the top focus (63%) for insurers.

Insurance 57

Insurance Digital Transformation Internet of Things IoT 57

CIO Business Intelligence

JANUARY 3, 2024

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation.

B2B 117

B2B Insurance Consulting Cost-Benefit 117

CIO Business Intelligence

OCTOBER 18, 2023

Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. Digitization vs tradition Although the insurance sector has a traditional image, that stopped being the case years ago, says Vaquero.

Digital Transformation 121

Digital Transformation Insurance Interactive Sales 121

Decision Management Solutions

MAY 1, 2019

In February, we published a blog post on “Using Technology to Add Value in Insurance”. That post, referenced Matt Josefowticz’s article – Technology May be the Answer for Insurers, but What Was the Question? , in which he states that there are only three levers of value in insurance: 1. Sell More , 2. Cost Less to Operate.

Insurance 75

Insurance Technology Predictive Analytics Risk 75

bridgei2i

MAY 4, 2020

Episode 4: COVID-19 | Implications and Impact on Insurance Industry. COVID-19 | Implications and Impact on Insurance Industry. In this episode, Anirban Chaudhury talks about how insurers the world over are grappling with new and unprecedented challenges to balance high financial losses, increasing new premiums, and rising claims.

Insurance 95

Insurance Enterprise Sales Digital Transformation 95

Decision Management Solutions

APRIL 15, 2019

In February, we published a blog post on “Using Technology to Add Value in Insurance.” In that post, I referenced Matt Josefowticz’s recent article – Technology May be the Answer for Insurers, but What Was the Question? , in which he argues that there are only three levers of value in insurance: 1. Sell More.

Insurance 63

Insurance Technology Predictive Analytics Sales 63

Peter James Thomas

MARCH 23, 2020

Humans are inherently social animals and limiting our social interactions can be injurious to mental health. In my last article, Data Strategy Creation – A Roadmap , I hopefully gave some sense of the complexities involved in developing a commercially focussed Data Strategy. Business Interviews and 1.5

Data Strategy 89

Data Strategy Strategy Insurance Interactive 89

CIO Business Intelligence

MARCH 12, 2022

A well-establish, well-executed employee retention strategy is a key competitive differentiator, as a company’s ability to hold on to its talent — especially in tight hiring markets — has profound ramifications for its ability to operate at a high level, without the disruptions that employee turnover bring. “We

Strategy 128

Strategy Cost-Benefit Management Enterprise 128

Corinium

JUNE 6, 2019

I am the Chief Practice Officer for Insurance, Healthcare, and Hi-Tech verticals at Fractal. The Insurance practice is currently engaged with several top 10 P&C insurers in the US, across the Insurance value chain through AI, Engineering, Design & Behavioural Sciences programs.

Insurance 250

Insurance Analytics Forecasting Deep Learning 250

Cloudera

MAY 4, 2022

AI has the potential to transform operations by improving three fundamental business requirements: process automation, decision-making based on data insights, and customer interaction. Among the benefits of AI-first strategies are: Operational efficiency. Benefits aplenty. AI also enables 24-hour operations with minimum downtime. .

Cost-Benefit 128

Cost-Benefit Internet of Things Insurance Data-driven 128

CIO Business Intelligence

APRIL 5, 2024

California and Connecticut lead the pack One state to watch is California, partly because of its large population that interacts with businesses across the US, and partly because the state legislature there tends to be ahead of the pack on consumer protection issues. There’s obviously going to be heightened scrutiny here across the board.”

Risk 118

Risk Interactive Insurance Strategy 118

IBM Big Data Hub

JANUARY 18, 2024

AI analyzes customer interactions to provide recommendations and suggest next steps. Interact when and where customers are Conversational marketing can be deployed across a wide variety of platforms and tools to meet your customers where and how they prefer. Higher customer satisfaction can increase your customer value.

Cost-Benefit 93

Cost-Benefit Interactive Sales Insurance 93

CIO Business Intelligence

JANUARY 29, 2024

Wenhold has instituted a number of strategies to empower Power’s creator culture. Not only does culture define who you are and how you interact with one another, it also impacts a team’s performance and productivity. Patience and staying power on strategy is really key.”

IT 127

IT Insurance Digital Transformation Technology 127

IBM Big Data Hub

FEBRUARY 23, 2024

The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries. These technologies enable systems to interact, learn from interactions, adapt and become more efficient. billion by 2030.

Enterprise 103

Enterprise Interactive Data-driven Key Performance Indicator 103

CIO Business Intelligence

OCTOBER 13, 2022

Aflac is the leading provider of supplemental health insurance in the United States, and Gilbert has been recognized for his commitment to accelerating the company’s digital transformation strategy. I also speak strategy, so I can communicate with our board. The promotion and title are well deserved. That’s a staggering number.

IT 128

IT Insurance Cost-Benefit Modeling 128

CIO Business Intelligence

SEPTEMBER 26, 2023

We’ve all seen the insurance commercials: Mayhem is everywhere. When it strikes in the consumer world of insurance, you want the right people on your side and the right plan to navigate a way forward. As I mentioned earlier, protecting your systems must involve both offensive and defensive strategies.

IT 96

IT Insurance Cost-Benefit Strategy 96

Alation

JULY 26, 2021

During my time as a data specialist at American Family Insurance, it became clear that we had to move away from the way things had been done in the past. About American Family Insurance. American Family Insurance, or AmFam, is a U.S.-based Our data management strategy evolved with the software. billion in 2020.

Insurance 98

Insurance Digital Transformation Enterprise Data Governance 98

CIO Business Intelligence

JANUARY 17, 2024

“I always find there’s benefit in using a story to help my audience understand what can sometimes be very technical concepts that I’m trying to communicate to non-technical people,” says Adam Miller, CIO of UK insurer, Markerstudy Group. Second, detail the story characters and how they interact, with examples.

Consulting 114

Consulting Interactive Strategy Visualization 114

Cloudera

DECEMBER 11, 2020

A recent McKinsey survey, cited in CRN , shows that worldwide, 58 percent of customer interactions were digital as of July 2020. That compares to only 36 percent of customer interactions as of December 2019, which was before the pandemic impacted business, and only 20 percent in May 2018. Insurance . Data Variety.

Insurance 91

Insurance Digital Transformation Unstructured Data Machine Learning 91

CIO Business Intelligence

JUNE 7, 2022

Those numbers represent the projected growth of chatbot interactions among banking customers between 2019 to 2023 and the cost savings from 862 hours less of work by support personnel, according to research by Juniper Research. billion in cost savings for the insurance industry as well during the same period. .

Unstructured Data 93

Unstructured Data Deep Learning Insurance Interactive 93

CIO Business Intelligence

JUNE 13, 2022

Today, most banks, insurance companies, and other kinds of financial services firms have deployed natural language processing (NLP) tools to address some of their customer service needs. Juniper Research predicts that chatbots will account for 79% of successful mobile banking interactions in 2023. How is conversational AI different?

Data Processing 95

Data Processing Deep Learning Insurance Cost-Benefit 95

Smarten

FEBRUARY 15, 2024

with 550 employees, Reliance Nippon Life Insurance with more than 11,500 employees, and many other businesses. This mobile access allows users to continue making progress on projects, and to analyze and assess issues to develop recommendations and strategies, no matter where they are working.

Finance 52

Finance Sales Insurance Reporting 52

CIO Business Intelligence

FEBRUARY 8, 2024

To ensure vendor relationship help their organizations achieve their goals, IT leaders should establish a comprehensive technology vendor management strategy focused on maximizing fit and value. It is also important to involve your key vendors in strategy and planning sessions related to their services or products,” Gilgour says.

Management 130

Management Scorecard Cost-Benefit Key Performance Indicator 130

CIO Business Intelligence

AUGUST 14, 2023

IT worked with the hospital’s clinic operations group to build “EmmiJourneys,’’ a series of automated scripts that were a blend of engaging and educational content in the form of interactive voice response calls and multimedia videos targeting patients based on their needs. Digital Transformation

IT 88

IT Insurance Digital Transformation Broadcasting 88

datapine

OCTOBER 11, 2023

Every day, more and more businesses realize the value of analyzing their own performance to boost strategies and achieve their goals. Informed decision-making: The biggest benefit of using KPIs and metrics in your warehousing strategies is informed decision-making. Making the use of warehousing metrics a huge competitive advantage.

Metrics 217

Metrics KPI Management Cost-Benefit 217

Smart Data Collective

JULY 8, 2021

However, they should not be passive about waiting for their bank, insurance company or other financial institution to advise them about new technology that can assist them. This will help you identify mistakes on your credit report or insurance accounts, which could be costing you higher interest rates or premiums.

Machine Learning 143

Machine Learning Management Finance Cost-Benefit 143

Andrew White

OCTOBER 18, 2022

Below is a summary of my 1-1s and interactions in and around the event. Topic s (1-1s and other interactions): D&A Governance and/or MDM 5. Data and Analytics Strategy 1. Insurance 1. It turns out that for day 1, the topic for me was pretty much “data (and analytic) governance”. Becoming Data Driven 1. Regulator 1.

IT 52

IT Insurance Manufacturing Interactive 52

IBM Big Data Hub

JANUARY 16, 2024

One example of this is in insurance. Since AI has an ability to find trends in data, AI helps insurers create personalized products which could lead to more accurate risk assessments and ease insurance costs for individuals.

Risk Management 51

Risk Management Insurance Cost-Benefit Risk 51

Andrew White

OCTOBER 20, 2022

Here also is the summary of my 1-1s and interactions over the last three days: Topic. Data & Analytics Strategy 9. AI and ML Strategy and Leverage 2. Sovereign Data Strategies 1. Tax & Audit; Insurance; Fin Serve 4. It’s still fun! You can see my brain maps for Day 1 and Day 2 here. D&A Trends 1.

IT 52

IT Insurance Manufacturing Data-driven 52

IBM Big Data Hub

FEBRUARY 13, 2024

The compact design and touch-based interactivity seemed like a leap into the future. Invest in data hygiene and collection strategies to keep your engine running smoothly. This use case saves time and enables users to focus on higher-level strategy rather than daily business management. Garbage in, garbage out.

Enterprise 122

Enterprise Modeling Testing Data-driven 122

CIO Business Intelligence

MARCH 15, 2023

Regardless of your company’s investment posture during this period of instability, interactions with the CFO have likely increased and become more consequential in the last few months. To effectively traverse these interactions, CIOs must start with empathy. Walk in the shoes of the CFO.

Uncertainty 92

Uncertainty Cost-Benefit Forecasting Insurance 92

IBM Big Data Hub

SEPTEMBER 11, 2023

Data provides the raw materials for AI algorithms to learn and evolve, while AI extracts actionable insights from data that shape business strategies and customer experiences. One notable example is a prominent Japanese insurance company that leveraged Db2 PureScale on AWS.

Data-driven 112

Data-driven Insurance Digital Transformation Data Warehouse 112

CIO Business Intelligence

MAY 31, 2022

They are the blueprints for all kinds of business functions, enabling disparate parts of the organization to work together and to interact with suppliers and customers. A company can only be as flexible, efficient, and agile as the interaction of its business processes allow. BPM vs. RPA. Business process management certifications.

Enterprise 82

Enterprise Management Interactive Software 82

CIO Business Intelligence

DECEMBER 4, 2023

CIOs today find themselves in a unique position to survey everything taking place across their organization, find opportunities, resolve conflicts, set priorities, and help shape strategy. How can a CIO use that unique vantage point to help mold strategy for their organization? Start with some of these steps.

Digital Transformation 125

Digital Transformation Strategy Technology Marketing 125

IBM Big Data Hub

DECEMBER 1, 2023

Insurers struggle to manage profitability while trying to grow their businesses and retain clients. Large, well-established insurance companies have a reputation of being very conservative in their decision making, and they have been slow to adopt new technologies.

Insurance 104

Insurance Digital Transformation Unstructured Data Risk 104

CIO Business Intelligence

APRIL 19, 2022

Simply collecting data isn’t enough – it needs to be collated, stored and analysed effectively and efficiently so that the trends and intelligence it holds can be trusted to formulate strategy. Where possible, these interactions with data need to be insightful, automated and immediate or it merely remains a large jumble of noughts and ones.

Digital Transformation 57

Digital Transformation Data mining Strategy Insurance 57

CIO Business Intelligence

MARCH 22, 2022

He has assisted the top management in planning IT strategies and leveraging technologies for rationalizing manpower, enhancing organizational productivity, and improving the efficiency of operations. He brings expertise in developing IT strategy, digital transformation, AI engineering, process optimization and operations.

Internet Publishing and Broadcasting 98

Internet Publishing and Broadcasting Digital Transformation Insurance Recreation/Entertainment 98