CIO Business Intelligence

MARCH 4, 2024

Artificial intelligence (AI) is delivering rapid change for Australian business by raising customers’ expectations, generating new competitive challenges, and creating opportunities for new products and services.

Cost-Benefit 139

Cost-Benefit Predictive Analytics Data-driven Finance 139

CIO Business Intelligence

APRIL 12, 2024

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. Hey GURA is “really leaning in on that legendary service but also building that authority and trust that we already have with the customer,” he says. “It Tractor Supply Co.

Experimentation 112

Experimentation Sales Digital Transformation Metrics 112

IBM Big Data Hub

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Metrics 98

Metrics Interactive Consulting Sales 98

IBM Big Data Hub

APRIL 16, 2024

In today’s rapidly evolving digital world, immediate responses are crucial for delivering outstanding user experiences. Our partnership with IBM facilitates the delivery of scalable solutions, rapidly implementable by organizations. Our solution is a combination of IBM Db2 , IBM watsonx™ Assistant and NeuralSeek.

Unstructured Data 88

Unstructured Data Data-driven Enterprise Technology 88

CIO Business Intelligence

JANUARY 3, 2024

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. This helps customers to communicate with companies from different countries or regions.

B2B 124

B2B Insurance Consulting Cost-Benefit 124

IBM Big Data Hub

FEBRUARY 12, 2024

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed. Customer retention is difficult to keep high.

Data-driven 103

Data-driven Manufacturing Consulting Advertising 103

CIO Business Intelligence

JANUARY 22, 2024

AI solutions including Generative AI are finally advanced enough to deploy at scale and provide a frictionless customer experience. They also are looking for more effective ways to infuse digital solutions across the care continuum to minimize delays, create better coordination, and improve health outcomes.

Cost-Benefit 104

Cost-Benefit Digital Transformation Data-driven Interactive 104

CIO Business Intelligence

MARCH 6, 2024

IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. That focus means we’re generating good customer outcomes more regularly than we were 12 or 18 months ago.

Interactive 130

Interactive Technology Strategy Consulting 130

CIO Business Intelligence

FEBRUARY 5, 2024

The company aims to provide customers with a banking journey that is not just efficient and secure, but also innovative, engaging, and memorable. Mashreq’s digital transformation in recent years has been both profound and customer-centric. This approach has significantly enhanced the customer banking experience.

IT 117

IT Digital Transformation Cost-Benefit Technology 117

IBM Big Data Hub

JANUARY 19, 2024

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide.

Data-driven 95

Data-driven Consulting Interactive Data Lake 95

Information Builders

APRIL 15, 2015

Information Builders, a leader in business intelligence ( BI ) and analytics, information integrity, and integration solutions, offers technology, advice, and demonstrations at the 2015 CEB Financial Services Technology Summit, designed to enhance the financial customer experience with self-service analytics, end-to-end big data solutions, and business-ready (..)

Big Data 45

Big Data Analytics Business Intelligence Technology 45

IBM Big Data Hub

NOVEMBER 6, 2023

As such, enterprises that serve SMBs must provide solutions that lessen administrative burdens and deliver tangible value. By adopting these 4 best practices to invest in the right technology and leverage the most recent advances in generative AI , enterprises can unlock unique services for SMB customers.

Cost-Benefit 111

Cost-Benefit Enterprise ROI Data Warehouse 111

IBM Big Data Hub

FEBRUARY 23, 2024

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. This sophisticated foundation propels conversational AI from a futuristic concept to a practical solution.

Enterprise 106

Enterprise Interactive Data-driven Key Performance Indicator 106

Smart Data Collective

MARCH 23, 2023

Artificial intelligence is the latest trend shaping the omnichannel experience for customers in many retail outlets. The Forbes Research Council wrote an article in October citing research showing that 71% of customers now expect a personalized experience. One of the biggest trends pertains to personalization.

Marketing 119

Marketing Sales Advertising Strategy 119

CIO Business Intelligence

DECEMBER 17, 2023

Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday season. The most practical solution to this problem is to implement AI technologies that help you embrace the challenge of doing more with less while opening the door to new CX innovation.

Management 127

Management Cost-Benefit Interactive Optimization 127

CIO Business Intelligence

APRIL 17, 2024

It encapsulates a transformative shift towards “total monetization” strategies, where businesses increasingly adopt innovative, customer-centric models to ensure sustainable growth. This adaptability is crucial during periods of growth or special projects, providing scalable technology solutions with minimal delay.

Broadcasting 104

Broadcasting Cost-Benefit Strategy Modeling 104

CIO Business Intelligence

MARCH 25, 2024

Moreover, with users spread across the globe, understanding regional performance variations has become crucial to ensuring experiences for your customers and employees. Although both APM and IPM leverage synthetics, Real User Monitoring (RUM), and performance profiling, IPM employs these tools differently.

ROI 84

ROI Consulting Metrics Interactive 84

IBM Big Data Hub

FEBRUARY 26, 2024

Generative AI holds tremendous potential to help improve all manner of operations and customer engagement. In December, we announced the general availability of IBM Hybrid Cloud Mesh , our multicloud networking solution that can support IT in their journey to optimize application performance with reliable network connectivity.

Revenue Optimization 103

Revenue Optimization Cost-Benefit Enterprise Optimization 103

CIO Business Intelligence

MARCH 20, 2024

The Washington DC platform applies generative AI technology to several of ServiceNow’s flagship solutions. Automating workflows not only simplifies experiences, but improves productivity, freeing up time for employees to focus on more complex tasks rather than manual and menial ones,” the company said in a statement.

Data Governance 104

Data Governance Technology Software Management 104

CIO Business Intelligence

JANUARY 11, 2023

Headquartered in Adelaide, it operates 13 brands and experiences spanning the country. However, the company’s disparate technology systems were proving to be a hinderance in its commitment to consistently deliver unmatched services and experiences to customers.

IT 117

IT Cost-Benefit Consulting Data Processing 117

CIO Business Intelligence

DECEMBER 29, 2023

With a focus on automation for customer service and telesales functions, we’re looking at intelligent automation solutions that can help improve customer engagement and self-help capabilities,” says Chris Pendergast, the company’s SVP and CTO.

Cost-Benefit 139

Cost-Benefit Digital Transformation Consulting Strategy 139

AWS Big Data

APRIL 3, 2024

They understand that a one-size-fits-all approach no longer works, and recognize the value in adopting scalable, flexible tools and open data formats to support interoperability in a modern data architecture to accelerate the delivery of new solutions. Implementing these solutions requires data sharing between purpose-built data stores.

Data Lake 93

Data Lake Snapshot Metadata Data Architecture 93

CIO Business Intelligence

MARCH 11, 2024

Internal and external customer experience has always been a top priority for most companies, especially as demands increase for faster response and improved personalization. Covanta is keenly aware of generative AI’s potential for enhancing the digital experience of its employees and customers.

Data-driven 67

Data-driven Strategy ROI Machine Learning 67

IBM Big Data Hub

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Measurement 127

Measurement Testing Reporting IT 127

CIO Business Intelligence

FEBRUARY 26, 2024

Here, in an extract from his book, AI for Business: A practical guide for business leaders to extract value from Artificial Intelligence , Peter Verster, founder of Northell Partners, a UK data and AI solutions consultancy, explains four of them. How can I improve the customer journey? How can I save my customers time and money?

Experimentation 125

Experimentation Cost-Benefit Digital Transformation Risk 125

CIO Business Intelligence

JANUARY 12, 2024

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees.

Technology 109

Technology Strategy Interactive Reporting 109

IBM Big Data Hub

MARCH 29, 2024

Customer retention must be a top priority for leaders of any company wanting to remain competitive. An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers. Some of the steps to building an effective customer retention strategy are: 1.

Strategy 65

Strategy Cost-Benefit Key Performance Indicator Marketing 65

CIO Business Intelligence

OCTOBER 16, 2023

As organizations rely on terminal emulation to access and interact with legacy systems, the capabilities offered by terminal emulation solutions become crucial factors in the selection process. Terminal emulation users have specific requirements to ensure a seamless and efficient user experience.

Interactive 125

Interactive Software ROI Data Processing 125

IBM Big Data Hub

APRIL 1, 2024

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Addressing customer inquiries with an AI-driven chatbot ChatGPT distinguished itself as the first publicly accessible GenAI-powered virtual chatbot.

Predictive Analytics 85

Predictive Analytics Sales Enterprise Predictive Modeling 85

IBM Big Data Hub

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. This might include a virtual model wearing outfits that match the customer’s body type, fashion choices and activities of interest.

Marketing 122

Marketing Strategy B2B Cost-Benefit 122

CIO Business Intelligence

JANUARY 9, 2024

In 1895, Mary Lathrap penned a poem that inspired the quote, “You can’t really understand another person’s experience until you’ve walked a mile in their shoes.” In other words, we are walking a mile in our customers’ shoes. For example, in customer support, you’ve likely heard “This call may be recorded for training purposes.”

Enterprise 117

Enterprise Experimentation Modeling Data-driven 117

CIO Business Intelligence

APRIL 8, 2024

Broadcom’s strategy is to drive adoption of our full stack VMware Cloud Foundation as the best subscription-based private cloud platform for our customers’ innovation. We will rely heavily on partners to help customers transform their business with our private cloud infrastructure.

Sales 57

Sales Marketing Strategy Modeling 57

CIO Business Intelligence

DECEMBER 11, 2023

A DMS is a software platform used by car dealers to manage a particular brand inventory, manufacturer incentives, customer information, and more. Not only did the manual work affect the business operation, but also, potentially, the customer experience. So, 32 brands mean 32 different DMS systems to handle. Problem solved.

Manufacturing 104

Manufacturing Cost-Benefit Sales Digital Transformation 104

CIO Business Intelligence

APRIL 11, 2024

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. However, in the last two years, OCI has begun to attract more new customers of its own.”

Enterprise 123

Enterprise IT Data Processing Strategy 123

CIO Business Intelligence

JANUARY 19, 2024

And you’ll also recognize that gaming experiences have come a long way—mostly due to developments in artificial intelligence (AI). Generative AI will take the gaming world from the current scripted and somewhat limited interactions to a vast selection of player-driven dynamic experiences. You take a deep breath and begin…BAM!

Unstructured Data 113

Unstructured Data Recreation/Entertainment Data-driven Interactive 113