Jenny Sussin

APRIL 1, 2019

Customer experience (CX) is not the just CRM rebranded, and this is something which is often misunderstood in the marketplace. Some of that is likely due to providers renaming their CRM solutions to something CX-related, some of it is because both start with “C, Customer.” The association with technology is greater in CRM.

Strategy 108

Strategy Technology Customer Analytics IT 108

ScienceSoft

APRIL 13, 2021

Be armed with our new blog post on data quality assurance in the context of CRM. No more wrong data analysis caused by bad data!

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Data Quality 98

TDAN

APRIL 5, 2022

Your CRM is undeniably a valuable asset to your company however, what happens when the data inside this expensive investment isn’t cared for? Forbes reported 84% of CEO’s are concerned about the quality of the data that they are basing business decisions on. With a suspected $3.1 trillion annually lost in the US alone due […].

Reporting 52

Reporting Data Quality Data Strategy Business Intelligence 52

bridgei2i

SEPTEMBER 24, 2020

CRM (Customer Relationship Management) software is one of the most used software solutions across the globe. CRM makes it possible to have a comprehensive record of customers, their preferences, purchase history, queries, and complaints, etc. It has become an integral part of most enterprises. Is it possible?

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Software Enterprise Sales ROI 52

bridgei2i

OCTOBER 4, 2021

BRIDGEi2i is pleased to announce its inclusion in Gartner’s Hype Cycle for CRM Sales Technology Report, 2021 in the knowledge graphs category. Bengaluru, October 4, 2021. Awards & Recognition News & Updates. www.BRIDGEi2i.com. BRIDGEi2i Analytics Solutions Contact. Venkat Subramanian. Email: venkat.subramanian@bridgei2i.com.

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Sales Technology Contextual Data Consulting 52

bridgei2i

APRIL 30, 2020

BRIDGEi2i, a leading AI consultancy, has been named as a “Cool Vendor” by Gartner in the recently published Cool Vendors in CRM Sales Technologies. According to Gartner, the next generation of CRM sales technologies provides actionable analytics to fuel customers’ digital transformation journeys. www.BRIDGEi2i.com.

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Sales Technology Diagnostic Analytics Contextual Data 66

TDAN

MARCH 19, 2019

Compound Annual Growth Rate (CAGR), the CRM software market takes a notable portion of the global information technology industry. These healthy markers mean CRM adoption is going strong, and companies of all sizes, SMBs included, look into implementing the system for the […].

Testing 40

Testing Software Marketing Technology 40

CIO Business Intelligence

MARCH 12, 2024

Workflow automation software provider Creatio has added a suite of generative AI capabilities to its customer relationship management (CRM) offerings. Creatio’s CRM offering includes separate suites for marketing, sales, and service. CRM Systems, Salesforce Automation

IT 98

IT Sales Forecasting Marketing 98

CIO Business Intelligence

JANUARY 12, 2024

Customer relationship management (CRM) has long been a mature, commoditized product category. An estimated 90% of companies with 10 or more employees already have at least one CRM system. And the major players in the CRM market are among the most established names in the industry — Salesforce, Microsoft, Oracle, and SAP.

Sales 124

Sales Marketing Data-driven Interactive 124

Corinium

OCTOBER 22, 2019

For an increasing number of businesses, providing positive and memorable customer service experiences is a top priority—particularly when it comes to CRM. Too often, CRM approaches focus on keeping costs low, meaning that quality customer service falls to the wayside.Highly personal interactions are often a big plus for customers.

Interactive 30

Interactive Reporting Technology IT 30

CIO Business Intelligence

MARCH 7, 2024

That’s when we were looking for a new CRM and Salesforce for us is much more than a CRM. Predominantly a Microsoft shop, the US wealth management arm of Toronto-based Royal Bank of Canada had been searching to replace an antiquated CRM system for advisors spread across 190 locations in 42 states. “We

Enterprise 133

Enterprise Software Testing Interactive 133

Smart Data Collective

JULY 27, 2021

Customer relationship management (CRM) platforms are very reliant on big data. CRM providers need to find ways to address the technical debt problem they are facing through new big data initiatives. The Relationship Between Big Data, CRM Technology and Technical Debt. What is technical debt anyway? What about SAP and Oracle?

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Big Data Snapshot IT Dashboards 132

CIO Business Intelligence

AUGUST 2, 2023

Salesforce has made its customer relationship management (CRM) suite, dubbed Starter, generally available in an effort to garner more market share in the small and medium businesses (SMBs) segment as it faces stiff competition from rivals such as Zoho. CRM Systems, Salesforce.com

Sales 98

Sales Marketing Enterprise Dashboards 98

Jen Stirrup

FEBRUARY 14, 2019

I got to the end of the free WordPress account for my small business account and I wanted to analyse my CRM and sales data better. HubSpot – CRM marketing and sales for small business. I wanted to dial up my sales and marketing, and, of course, use data to understand my audience better. Credit: Pexels at Pixabay.

Data Processing 40

Data Processing Sales Dashboards Measurement 40

datapine

MAY 20, 2020

To ensure that your customer-facing communications and efforts are constantly improving and evolving, investing in customer relationship management (CRM) is vital. CRM software will help you do just that. Your Chance: Want to build professional CRM reports & dashboards? What Is A CRM Dashboard? What Is A CRM Report?

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Dashboards Reporting KPI Visualization 265

CIO Business Intelligence

SEPTEMBER 29, 2022

For these and other reasons, universities across Europe are looking to migrate to modern, cloud-based Student Information Systems (SIS) and customer relationship management (CRM) platforms to improve user experiences. This challenge is exacerbated by the complexity of existing CRM and SIS implementations and the usual budget challenges.

Digital Transformation 121

Digital Transformation Cost-Benefit Risk Software 121

CIO Business Intelligence

DECEMBER 14, 2023

The customer relationship management (CRM) software provider’s Data Cloud, which is a part of the company’s Einstein 1 platform, is targeted at helping enterprises consolidate and align customer data. Artificial Intelligence, Business Intelligence and Analytics Software, CRM Systems, Databases, Enterprise Applications

Unstructured Data 111

Unstructured Data Structured Data Enterprise Business Intelligence 111

CIO Business Intelligence

OCTOBER 10, 2023

Even so, Vaithylingam plans to implement many services as the bandwidth improves, namely integrating the avatar with the college’s CRM system, called Gray Matter, a Microsoft-based system developed by Frequency Foundries. CSN’s CIO is confident that this integration with the CRM system will be a game changer. “It

Deep Learning 117

Deep Learning Visualization Interactive Modeling 117

CIO Business Intelligence

OCTOBER 17, 2022

For years, auto makers and dealers have used Salesforce for CRM — but it’s involved a hodge-podge of company-specific customizations. But there’ll be more work involved for CIOs who have already built their automotive CRM systems on the Salesforce platform, as they’ll have to unwind years of customization in order to adopt Automotive Cloud.

Manufacturing 107

Manufacturing Sales Business Objectives Interactive 107

CIO Business Intelligence

JULY 18, 2023

Microsoft unveiled a new incentive program on Tuesday to help enterprises still running its Dynamics ERP and CRM software on premises to move to the cloud.

Cost-Benefit 98

Cost-Benefit Software Enterprise Testing 98

IBM Big Data Hub

AUGUST 7, 2023

CRM Connect, championed by TNC – The Nature Conservancy Centre (TNCC), India, offers valuable intelligence to farmers, agriculture sector leaders, and decision makers. Overall, CRM Connect improves agricultural sustainability and mitigates harm to the region’s air and soil quality.

Consulting 60

Consulting Dashboards Technology Analytics 60

IBM Big Data Hub

APRIL 25, 2024

Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes.

Cost-Benefit 49

Cost-Benefit Finance Optimization Key Performance Indicator 49

CIO Business Intelligence

NOVEMBER 9, 2022

Cloud-based CRM software provider Salesforce has become the latest technology company to announce mass layoffs, cutting at least hundreds of jobs from its 73,000-person workforce. Our sales performance process drives accountability.

Sales 103

Sales Software Management Technology 103

ScienceSoft

FEBRUARY 23, 2024

We explore how a central CRM system, mobile banking app and analytics software can help banks to succeed in cross-selling.

Software 52

Software Analytics 52

CIO Business Intelligence

DECEMBER 13, 2023

“We think it’s going to be a real game-changer for us, competitively,” said Brown, one of Certinia’s longer-serving senior executives, who previously worked at Microsoft on its Dynamics ERP and CRM systems. He worked his way up from sales executive to president of SAP North America before leaving the company in August 2022.

Finance 97

Finance Forecasting Uncertainty Sales 97

CIO Business Intelligence

APRIL 25, 2024

We have heard from our customers about unlocking trapped enterprise data for use in CRM and grounding generative AI,” he said. CRM Systems, Data Management, Salesforce.com Carlson claimed this will allow developers to leverage Heroku Postgres data across Data Cloud-powered Salesforce experiences and existing Heroku applications. “We

Data Integration 60

Data Integration Data Lake Metadata Data Warehouse 60

TDAN

JANUARY 31, 2023

By utilizing CRM software and call center software, companies are able to easily access and analyze customer data to provide a personalized experience. As customer service continues to be a top priority for businesses, data has become a crucial aspect of improving the way they interact with their customers.

Data-driven 52

Data-driven Interactive Software Data Strategy 52

CIO Business Intelligence

JANUARY 4, 2023

Almost two months after cloud-based CRM software provider Salesforce announced it would be cutting around 950 jobs , the company has announced it will lay off about 10% of its workforce, roughly 8,000 employees, and close some offices as part of a restructuring plan. CRM Systems, Technology Industry.

IT 111

IT Cost-Benefit Insurance Measurement 111

Smart Data Collective

DECEMBER 14, 2021

You can try using customer relationship management tools like HubSpot CRM, Zendesk Sell and Pipedrive. These CRM tools are able to organize and aggregate customer data easily. You will be able to use them to scrape data on the public web and then categorize it with your data archiving tools.

Data Collection 123

Data Collection Statistics Data-driven Marketing Analytics 123

CIO Business Intelligence

NOVEMBER 10, 2022

CRM software provider Zendesk has decided to lay off 300 employees from its global workforce of 5,450 employees to reduce operating expenses, a recent filing with the US Securities and Exchange Commission (SEC) showed. The decision comes just months after the company was acquired by a consortium of private equity firms for $10.2

Cost-Benefit 98

Cost-Benefit Insurance Software Finance 98

Smart Data Collective

MARCH 4, 2022

Typically, CRM enhances your business performance by boosting up-sell and cross-sell chances. CRM allows you to perform these strategies with ease. This is where a customer relationships management system comes in. Cross-selling is when a customer is offered a free product almost similar to the product they buy.

Technology 96

Technology Sales Software Strategy 96

Smart Data Collective

MAY 11, 2023

Without a strong emphasis on customer relationship management (CRM), banks will find it difficult to attract new customers while also retaining existing clients. Fortunately, deploying a CRM system that integrates with your bank’s existing applications can help drive success in both areas.

Data mining 99

Data mining Big Data Sales Cost-Benefit 99

CIO Business Intelligence

APRIL 4, 2024

Then, he decommissioned all 24 of the office’s legacy, in-house systems and migrated them to cloud platforms, including Salesforce CRM, Microsoft Azure, Office 365, AWS, and Box.com, enabling employees to securely access information from any device from anywhere.

Digital Transformation 107

Digital Transformation Data Lake ROI Modeling 107

CIO Business Intelligence

APRIL 25, 2024

Oracle competes with several companies including Salesforce, SAP, ServiceNow, Tealium, Twilio, Adobe, and ActionIQ in the customer relationship management (CRM) market.

B2B 56

B2B IT Sales Marketing 56