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We’re all becoming software CIOs — a role Red Hat CIO Jim Palermo knows well

CIO Business Intelligence

You’ve become (or will become) what is, essentially, a software company CIO. When customers enter Adobe’s Creative Cloud, everything on their screen was developed by the Adobe product engineering team. It’s actually being delivered by a web service that’s run by IT. So congratulations! But it’s not.

Software 130
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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. Hey GURA is “really leaning in on that legendary service but also building that authority and trust that we already have with the customer,” he says. “It It makes the team member much more efficient.”

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Bringing an AI Product to Market

O'Reilly on Data

Product Managers are responsible for the successful development, testing, release, and adoption of a product, and for leading the team that implements those milestones. If you’re an AI product manager (or about to become one), that’s what you’re signing up for. Those are questions that every product team needs to think about.

Marketing 362
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OneFamily’s response to the data quality question

CIO Business Intelligence

But what’s most interesting, says group CIO Graham O’Sullivan, is it’s also a mutual, which means its over two million customers across the UK are also members, so they have a strong voice in how it operates as an organization. That’s the headline, but the marketing teams have done an incredibly good job.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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3 areas where gen AI improves productivity — until its limits are exceeded

CIO Business Intelligence

So based on early results, the three functional areas where companies see the biggest productivity improvements are in customer service, software development, and general creative and knowledge work. Researchers from Stanford and MIT collaborated on a study, released last April, based on data from over 5,000 customer support agents.

IT 127
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Keeping the customer journey and experience as a North Star

CIO Business Intelligence

But ensuring the best possible end user experience is the primary consideration to choose the right way forward. “I Gen AI and LLMs will probably transform us as a business and what we can do to data, so we’re absorbing data from third party sources,” he says. “We But now these new models allow us to do a lot more.

Insurance 102