NLP Isn’t Enough. Leading Financial Services Companies Are Now Moving to Conversational AI.
CIO Business Intelligence
JUNE 13, 2022
But most of these tools fall far short of organization’s goals for the technology. Similarly, 91% of respondents wanted their chatbots to automate actions based on customer responses, but only 52% said their current technology had that capability. . These benefits make the technology extremely attractive to financial services firms.
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